Field Service Technician

2 days ago

Victoria, Canada Addy Global Solutions Full time

Our client is a pioneer in the health care and automation industry.

We are looking for a skilled Field Services Technician who is looking for a place where he/she can grow their career.

**Job Summary**

A FST (Field Service Technician) is responsible to install, set up, maintain, troubleshoot and perform repair to client systems and equipment (hardware and software). Such work may be on or off site and may involve coordination and co-operation with other support teams or third parties. These duties will commonly be performed within an assigned region but may be required anywhere in Canada and will include travel, after hours and weekend work requirements.

**Specific Responsibilities**
- Diligently and professionally execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-call basis.
- Provide remote phone support and training to customers, partner technicians, other team members or the call center as required.
- Maintain and manage equipment and parts provided to you in a manner that ensures your ability to execute service requests in a timely manner.
- Ensure all work areas are kept clean, organized and safe at all times and act in a legal, safe and courteous manner while travelling to and from customer sites.
- Complete all administrative and reporting requirements.
- Participate in the set-up of commercial showcase events as required
- Foster a culture of excellence and customer-first service relationship

**Position Requirements**
- Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds
- Bilingual is a definite asset
- Relevant front line, field based technical customer service work experience a clear asset
- Good written and verbal communication skills
- Demonstrated ability to manage multiple competing priorities in a time critical environment in an organized and effective manner
- Demonstrate a Customer First, team-oriented, positive attitude
- Must be autonomous; demonstrate initiative and the ability to work with mínimal supervision.
- Ability to work independently in the field
- Capability to work with team members in various departments to achieve departmental goals and to resolve internal and external customer issues in a timely manner
- Must have a valid driving license and clean driving record

**Working Conditions**
- Position requires frequent travel within a region and occasionally anywhere within Canada.
- Availability after hours and weekends for on call support and installations as required (frequent)
- Depending on location, home-based job opportunity
- Must be physically able to move large boxes and equipment weighing up to 30Kg as well as perform installation work in cabinetry and elevated spaces as needed.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$74,000.00 per year

**Benefits**:

- Flexible schedule
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Victoria, NS: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- automation: 3 years (required)

Willingness to travel:

- 75% (required)

Work Location: Hybrid remote in Victoria, NS

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