Transportation Operations Manager

3 days ago

Bolton, Canada FLEETEX TRANSPORT LTD Full time

**Job Summary**

**Key Responsibilities1. Operational Leadership**
- Manage all daily logistics and transportation functions including dispatch, trip planning, load coordination, and on-time delivery.
- Coordinate fleet activity across terminals and yards to maximize efficiency and asset utilization.
- Resolve real-time challenges such as shipment delays, equipment issues, or urgent customer escalations.

**2. Team Management**
- Lead, coach, and evaluate dispatchers, fleet coordinators, and drivers.
- Establish performance goals and conduct regular staff evaluations.
- Promote a workplace culture focused on accountability, safety, and continuous improvement.

**3. Regulatory Compliance & Safety**
- Ensure adherence to Canadian, U.S., and cross-border transportation laws (e.g., DOT, FMCSA, CVOR).
- Monitor and enforce ELD usage, Hours of Service (HOS), and other safety regulations.
- Maintain audit-ready documentation and implement corrective actions when required.

**4. Systems & Technology**
- Manage daily operations using Transportation Management Systems (TMS) for dispatching, routing, and tracking.
- Monitor fleet in real-time through GPS, ELD, and telematics platforms.
- Identify gaps in system functionality and lead digital process improvements.

**5. Performance Monitoring & Reporting**
- Track and analyze KPIs such as on-time performance, cost per mile, fuel efficiency, driver productivity, and load capacity.
- Produce operational reports and insights for senior leadership.
- Use data to proactively identify inefficiencies and drive continuous improvements.

**6. Customer Engagement**
- Collaborate with customer service, brokerage, and sales teams to ensure exceptional client experience.
- Resolve service-related inquiries and provide updates on freight status, ETA, and special delivery requirements.

**7. Cost Control & Resource Optimization**
- Monitor operational budgets and identify cost-saving opportunities.
- Coordinate with the fleet team to ensure effective fuel usage, vehicle maintenance, and asset allocation.

**Qualifications**
- 4-5 years of progressive experience in transportation or logistics operations, preferably in high-volume environments.
- Demonstrated leadership experience managing dispatch, fleet, or logistics teams.
- Strong knowledge of LTL/FTL operations, cross-border logistics, and regulatory compliance.
- Proficiency in TMS platforms, ELD systems, and GPS/telematics tools.
- Excellent communication, problem-solving, and organizational skills.
- Ability to thrive under pressure and make quick, data-driven decisions.
- Bachelor’s degree in Transportation, Logistics, or a related field is preferred.

**Preferred Skills & Tools**
- Experience with Loadlink, Fleet Manager, Samsara, or similar platforms.
- Familiarity with freight cost structures, fuel surcharges, and margin management.
- Proficient in Excel and operational reporting dashboards.

**Job Types**: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

Work Location: In person

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