Front Desk Agent

**Job Summary**

**Duties**
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
- Operate multi-line phone systems to answer calls, take reservations, and respond to guest needs.
- Maintain accurate records of room availability and reservations.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address any guest complaints or issues with professionalism and courtesy.
- Assist in managing billing processes and ensure all transactions are processed correctly.

**Experience**
- Previous experience in a front desk or customer service role is preferred, particularly within the hotel industry.
- Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
- Proficiency in phone etiquette and managing multi-line phone systems is essential.

Pay: $18.00 per hour

Expected hours: 30 - 48 per week

**Language**:

- English (preferred)

**Location**:

- Lunenburg, NS (preferred)

Work Location: In person