Workforce Specialist

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. Our Operations team in Toronto are currently looking for a Workforce Specialist. As a Workforce Management Specialist, you will collaborate with VGW support teams to determine schedules and provide real-time monitoring analysis to meet the expected service level goals. Through effective use of WFM tools and platforms, you will utilize strong analytical and communication skills to effectuate schedule adherence in order to achieve optimal service delivery and operational excellence. **Key responsibilities will include**: - Effective use of WFM systems and tools to accurately project and forecast demands. - Create and maintain employee schedules to ensure adequate and sufficient coverage. - Manage and approve/deny time-off requests, ensuring adequate coverage and compliance with company policies. - Monitor and adjust staffing levels to meet operational demands while controlling labor costs. - Compile statistics and performance metrics related to scheduling and communicate updates with Team Leads, HR and other stakeholders. - Ensure compliance with labor laws and regulations related to scheduling, overtime, breaks, and rest periods. **What you will bring to the role**: - Bachelor's degree in Business Administration, Project Management, or a related field. (Or equivalent work experience) - Minimum 3 years of experience in scheduling, project management, or a related field. - Knowledge of industry-standard Workforce management systems - Translates functional plans into operational processes and guides execution. Determines resources to meet schedules and goals for objective-based assignments. - Strong analytical and problem-solving abilities. **About VGW** VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America. As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes. At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience. **Why VGW?** At VGW, we're more than just a team. We're a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what's right, put our players first and are powered by passion. We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that's why we're all about flexibility so you can strike a healthy balance between your personal life and career. We're also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits. But it's not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more. It's our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we'll achieve remarkable things. - VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required. _We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted._ - #LI-AR1 Privacy Policy