Operations Manager

**About the job**

Simusique Studio is one of the largest music schools in the Tri-Cities - hosting over 300+ students. We offer private and group lessons in various instruments, along with a new Artistry Development Program and plan to grow our lessons to other cities. We aim to continue our growth in the community while encouraging and inspiring students to love and appreciate music.

**What is the Opportunity?**

The Manager of Operations (Full-time Contractor) is responsible for the day-to-day operations of Simusique Studio, as well as providing administration and budgetary support for events (Christmas, year-end concerts, etc) at the studio.

**Main Duties & Responsibilities**

Financial Management
- Monitor budgets - particularly involving events.
- Collaborates with the Owner on the development and implementation of the annual business plan and the tuition model.
- Review and approves staff and faculty payroll for processing.
- Creates and submits monthly Pre Authorized Debits and Cheques
- Authorizes and reconciles regular operational school expenditures.

School Administration and Management
- Oversees annual renewal processes and compliance requirements for various agreements.
- Review and analyze current processes and policies - identify and implement actions or measures for optimization and efficiencies.
- Maintain student and faculty activity and accomplishment lists.
- Manages independent contractors and other parties retained to provide services for the school.
- Develop content and key messaging for ads. Reviews and approves print and online ads w/ Studio Owner.
- Monitors and updates relevant sections of the website for accuracy.
- Manage all aspects of office management, including ordering office supplies and equipment, digital and paper filing
- Manage tasks for admins
- Act as lead contact with clients or staff to resolve any problems that may arise

Staff and Faculty Management
- Oversees and directs the daily workflow of activities including ongoing projects, and adjusts prioritization where necessary.
- Manages and evaluates the performance of teacher report logs; provides training and coaching as required.
- Supervise and support administrators
- Assist Owner in hiring process; to include job postings, collecting and sorting resumes, and scheduling interviews
- Manage the onboarding process for new employees to include staff orientations, background checks, and compiling and filing required personnel records
- Coordinate the recruiting, orientation, evaluation, performance improvement and termination process for staff, independent contractors, temps, and interns
- Manage all job descriptions to ensure accuracy and consistency; draft updates to ensure that descriptions evolve to reflect the roles
- Issue and collect paperwork for independent contractors
- Ensure that personnel records are properly kept.
- Provides a safe and healthy work environment

Performances & Events
- Confirms and organizes concert & event season scheduling and calendar
- Monitors sales targets and budgeting (ie: marketing, refreshments, favors, etc).
- Collecting RSVP’s, Collecting information for creating and organizing programs and shows
- Creating a timetable rundown for all staff to follow
- Oversees publicity
- Performing other role relevant duties as required

**What We're Looking For**
- Bachelor’s degree in a related field plus a minimum of 2 years as a Operations Manager
- Financial/operations experience, ideally in an academic setting or an equivalent combination of education and experience.
- Customer service and administration experience is a must.
- Demonstrated leadership experience with an ability to engage and motivate others to achieve results.
- Strong interpersonal and communication skills (verbal, written, oral)
- Highly organized and detail oriented, effective at managing competing priorities and deadlines.
- Previous experience in the performing arts, i.e., as a volunteer, contributor, performer, teacher, student or organizer.
- Familiarity or hands-on experience with writing grant documents.
- Proven ability to prioritize effectively, act decisively and independently, escalating matters where appropriate.
- High degree of initiative, ability to solve problems and improve processes
- Ability to negotiate effectively and influence decisions to achieve desired outcomes.
- Knowledge of the music profession and/or classical music industry is considered an asset.
- Prior experience participating in recruitment and selection efforts is an asset.
- Works well with a diverse group of people, personality types and work styles
- Ability to make confident independent decisions
- Flexible, organized, reliable, enthusiastic
- Fluency with Google Workspace is essential, including organization within Google Drive and
- understanding of document types and sharing. Experience maintaining and using spreadsheets desired.

**Additional Information**
- Office environment with occasional requirement to work