Deficiency Technician

2 weeks ago

Surrey, Canada Zenterra Developments Ltd. Full time

**Position Overview**

We are looking for an experienced Deficiency Technician with a background in drywall and paint to join our growing Homeowner Care team This role contributes to a high level of customer satisfaction by ensuring quality standards are met on all service and warranty requests. You help manage homeowners’ expectations and perform routine maintenance and repairs for a growing portfolio of residential homes, including townhomes and wooden framed condos located throughout Greater Vancouver.

**Challenges**
- Growing company with lots of changes; policies and procedures will evolve based on business needs
- Communicate with Homeowners who may or may not understand their rights and obligations

**Key Accountabilities and Supporting Tasks**
- Pre-occupancy Deficiency_
- Conduct pre-delivery inspection punch lists and re-inspections
- Homeowner Orientation_
- Attend walk-throughs with new homeowners
- Conduct homeowner orientations and key handovers
- Warranty Repairs and Maintenance_
- Conduct deficiency assessments during the warranty period
- Assist in the coordination of trades when necessary to ensure timely and efficient repair of deficiencies
- Perform routine maintenance, including but not limited to drywall, paint and door repairs
- Homeowner Care_
- Establish proper warranty expectations with homeowners by educating them during key touchpoints of the purchase experience
- Create a positive customer experience from closing through the Warranty period

**Qualifications**

Must-have:

- Experience with drywall
- Experience with paint
- Access to own vehicle

Nice-to-have:

- Previous experience with residential deficiency repari
- Previous customer service experience
- Ability to work in a fast-paced environment

**Other Requirements**

**Job Types**: Full-time, Permanent

**Salary**: From $60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: On the road

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