Parts Counter Customer Service Representative

2 weeks ago

Lacombe, Canada Penner Farm Services Full time

Penner Farm Services, the leading providers of livestock equipment, supplies, and services in Western Canada is currently looking for a **Parts Counter Sales Representative** for our **Lacombe, AB**location.

The Parts Counter Sales Staff is responsible for providing prompt, friendly and professional service for in-store customers and promoting our features over competitors. They demonstrate excellent knowledge of our products and services and successfully resolve customer issues.

**What you will be responsible for**:

- Assist customers with order fulfillment, ensuring accuracy and timeliness in processing requests.
- Maintain detailed records of customer interactions and transactions in our database.
- Coordinate with other departments on placing customer orders.
- Communicate effectively with customers to resolve issues and provide solutions tailored to their needs.
- Stay informed about market trends and product offerings to provide knowledgeable assistance to customers.
- Support retail sales efforts by promoting products and services that meet customer needs.
- Perform the end-to-end process of warranty claims, including identifying eligible issues, submitting claims to vendors or manufacturers, tracking resolution, and ensuring timely follow-up to completion.

**What we're looking for**:

- Demonstrated experience in a previous sales and customer service role and the ability to provide exceptional service to customers.
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Excellent communication skills, both verbal and written, to engage effectively with customers.
- A positive attitude and willingness to learn are essential for success in this role.
- Previous experience & knowledge in agricultural industry & environments is an asset.
- Highly self-motivated and capable of working independently.
- Attention to detail, well organized and superior time management skills.
- Strong desire for current customer satisfaction & drive to attract new satisfied customers.

Penner Farm Services offers a competitive wage, health and dental benefits and a profit-sharing plan. We offer an excellent work environment with opportunities for development and advancement.
- We thank all applicants, however, only those under consideration will be contacted._

**Job Types**: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Profit sharing
- RRSP match

Work Location: In person

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