Online Administrator

Port Moody, BC - Toronto, ON - Ottawa, ON

**Overall Objective**:
The Online Administrator is responsible for performing vetting and onboarding online users who have registered via Payment Sources websites or mobile apps. This requires thorough evaluation of online user profiles. User profiles must be evaluated and assessed for fraudulent behaviour and indicators using existing and evolving methodology to ensure their legitimacy. There are regular duties to review our accounts and their transactions for updates and maintenance.

The Online Administrator has duties related to monitoring and correcting payment related issues such as liaising with our customers or various partners across Canada and working with internal departments and individuals to resolve. They will be involved in ensuring our payments are processed normally and assisting with their regular operations and issue resolution.

The Online Administrator also does additional analysis and has duties related to evaluating, monitoring, preventing and analyzing for fraud and fraud related behaviour and trends. They will need to be able to identify anomalous and suspicious behaviour online.

The Online Administrator will have excellent attention to detail. They will have technological inclinations. They will have good speaking and writing abilities for responding to tickets and questions from users. They possess excellent computer skills, are deadline and detail driven and are adaptable to change.

As the company grows, products shift, and priorities change, it may be necessary to alter the duties, responsibilities and allocation of time of the Online Administrator.

**Key Responsibilities**:
**1. Vetting of User Registrations (estimated 25% of Time)**:
Vetting users registering on our websites. Review all of the information and follow the process to determine if we will allow the user to transact with us or if we will reject them.
- Analyze the users information to determine if they are legitimate or suspicious
- Approve or reject them based on the analysis
- Account review for limit increases

**2. User Support (estimated 40% of Time)**:
**3. Payments Related Tasks (estimated 25% of Time)**:
**4. Fraud Monitoring (estimated 10% of Time)**:
Using reports and other data, review and analyze to identify possible suspicious transactions. Update data and users as necessary.

**5. Other Duties (estimated 10% of Time)**:
Other tasks and duties may be assigned as needed. This can include validation of app new functions and features, reporting and analysis, or issue investigation.

Duties may shift over time as business needs evolve.

**Key Contacts/Relationships**:
**Internal**:

- Operations
- Customer Care Team
- Finance Team
- Products

**Qualifications & Experience**:

- Data validation checking against multiple systems and other records
- 1-2 years experience with Payment Systems such as e-Transfer, Visa, Mastercard and Interac
- Ability to understand processes and data with ambiguity and complexity
- Discretion with confidential information
- Excellent computer skills
- Excellent communication skills, both written and verbal
- Bilingual English and French is an asset

**Competencies**:

- Interpersonal skills - able to build rapport with employees, potential customers, customers in a respectful manner.
- Flexible and adaptable - able to accept change in a positive and proactive manner
- Coping - able to remain calm under pressure and uses constructive feedback in a positive manner

**Working Environment**:

- Entrepreneurial, fast-paced company
- Regular open office environment
- Request to work remotely considered
- Travel to office may be required
- Working with others located remotely
- Flexible Schedule - may need to work evenings and weekends