Current jobs related to Call Centre Quality Assurance Analyst - Toronto - Canada Life Assurance Company

  • Call Centre Intraday Analyst

    4 days ago

    Toronto, Canada Optima Communications International Inc. Full time

    **Role**: Responsible for evaluating the contact centre and back office performance to help increase quality, efficiency and customer/client satisfaction. As an Intraday Analyst, must identify trends, weaknesses and opportunity for improvement. Intraday Analyst must be able to track and examine call flow, call patterns, quality assurance levels and all call...

  • Quality Assurance Analyst

    2 weeks ago

    Toronto, Canada Sapiens Full time

    **Quality Assurance Analyst**: - Req ID: 56086- Location: Toronto, CA- - **Title: Quality Assurance Analyst (Bilingual English-French)**- ** Location - Canada / Remote**- - Sapiens is on the lookout for a **Quality Assurance Analyst (Bilingual English - French)**to become a key player in our North America team. If you're a seasoned Quality Assurance...

  • Quality Assurance Analyst

    3 weeks ago

    Toronto, Canada Sapiens International Full time

    Quality Assurance Analyst Location: Toronto, CA Title: Quality Assurance Analyst (Bilingual English-French) Sapiens is on the lookout for a Quality Assurance Analyst (Bilingual English - French) to become a key player in our North America team. If you're a seasoned Quality Assurance Analyst and ready to take your career to new heights with an established,...

  • Quality Assurance Analyst

    1 week ago

    Toronto, Canada Sapiens International Full time

    Quality Assurance Analyst Location: Toronto, CA Title: Quality Assurance Analyst (Bilingual English-French) Sapiens is on the lookout for a Quality Assurance Analyst (Bilingual English - French) to become a key player in our North America team. If you're a seasoned Quality Assurance Analyst and ready to take your career to new heights with an established,...

  • Quality Assurance Analyst

    1 week ago

    Toronto, Canada Sapiens International Full time

    Quality Assurance Analyst Location: Toronto, CA Title: Quality Assurance Analyst (Bilingual English-French) Sapiens is on the lookout for a Quality Assurance Analyst (Bilingual English - French) to become a key player in our North America team. If you're a seasoned Quality Assurance Analyst and ready to take your career to new heights with an established,...

  • Quality Assurance Senior Analyst

    6 days ago

    Toronto, Canada Manulife Full time

    The Quality Assurance Analyst is responsible for reviewing Contact Center calls and transactions to ensure compliance, accuracy and that the customers experience exceeds expectations. Also, responsible for communicating trends to the Management team and coaching Customer Service Representatives where necessary.Internal RequirementKnowledge in GBS Quality...

  • Quality Assurance Analyst

    6 days ago

    Toronto, Canada Reamined Systems Inc Full time

    **Quality Assurance Analyst (QAA)** **The Company**: Reamined Systems Inc. (RSI), a subsidiary of ISC, provides specialized real property assessment and tax delivery assistance to municipalities in Ontario. **The Role**: We are looking for Quality Assurance Analysts to join the RSI team in this highly specialized field during this exciting time of...

  • Quality Assurance Analyst

    4 days ago

    Toronto, Canada Trisura Guarantee Insurance Company Full time

    At Trisura, we expect more because we believe it can be done better. We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results...

  • Quality Assurance Analyst

    7 days ago

    Toronto, Canada Amynta Group Full time

    We’re thrilled that you are interested in joining us here at the Amynta Group! As a key member of QA team, the Quality Assurance Analyst’s role is to ensure that quality assurance standards and procedures are met. You are the last line of defense in setting up our clients for success. You have impeccable attention to detail and maintain the highest...

  • Quality Assurance Analyst

    4 hours ago

    Toronto, Canada Sunwing Travel Group Full time

    **Join us in making vacation dreams come true** **!** Are you searching for a fun, passionate, travel loving team? -Sunwing has the EPIC work culture you have been searching for. We are currently looking for a **Quality Assurance Analyst** to join us in making vacation dreams come true. As the **Quality Assurance** **Analyst** you will ** **ensure the...

Call Centre Quality Assurance Analyst

2 weeks ago

Toronto, Canada Canada Life Assurance Company Full time

**Job Description**:
The Quality Analyst is responsible for ensuring that quality targets are consistently met within the Individual Health Team of Service Call Centre Representatives through a variety of call scoring and coaching techniques the Analyst works closely with Team Members to achieve quality targets and develop best practice.

This position is hybrid firm

Bilingual (EN/FR) preferred

**Hours of Operation are Monday through Friday 8am-6pm.**

Shift: 9:00am - 5:00pm ET

**What you will do**
- Developing and delivering an enhanced Quality program to elevate customer experience
- Coaching Team Members and delivering feedback based on scoring results.
- Creating reports and compiling data to inform successful delivery on quality and coaching tactics
- Demonstrate an elevated level of personal ownership, collaboration, with a holistic value-centric perspective, work adaptability and innovation
- Working in collaboration with other PMAC Teams to align on service delivery and training initiatives
- Gatekeeper for continuous improvement initiatives in the Call Centre and throughout Individual Health Operations; intake for new initiatives, monitoring progress, working across Teams to develop best practices

**What you will bring**
- Skilled at listening and speaking to a variety of people‎
- Superior problem solving, decision making and analytical skills with the ability to interpret data into actionable process and performance changes.
- Highly organized and desire to work in a dynamic, fast-paced environment
- Desire to constantly improve work environment and to grow personally
- Excellent verbal and written communication skills
- Demonstrated ability to work under pressure, working on multiple projects simultaneously and juggling priorities
- Knowledge of Health Benefits preferred, but not required

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**

LI-Hybrid