Current jobs related to Bilingual Customer Service Specialist, Rcap/rbc - Burlington - Royal Bank of Canada

  • Business Development Officer, Rcap Leasing

    2 weeks ago

    Burlington, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As a Business Development Officer at RCAP Leasing, you are primarily responsible for proactively developing new vendor partner origination relationships, and as available, growing existing vendor partner origination relationships within RCAP’s chosen markets. This specific role will be geographically focused...

  • Quality Verification Officer, RCAP Leasing

    1 week ago

    Burlington, Ontario, Canada RBC Full time

    Job DescriptionWhat is the opportunity?RCAP Leasing is a subsidiary of RBC that offers leasing services for various sectors and equipment suppliers. As a Quality Verification Officer, you will play a key role in mitigating credit and operational risks. You will provide support to our vendor and commercial banking relationship clients.  You enhance our...

  • Rcap Onboarding Officer

    5 days ago

    Burlington, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** Reporting to Onboarding Manager establishing and maintaining a control infrastructure consisting of operational processes, documentation, internal audit and regulatory reporting procedures to ensure continuous compliance with RBC and regulatory Anti-Money Laundering/Anti-Terrorist Financing laws and...

  • Quality Verification Officer, RCAP Leasing

    7 days ago

    Burlington, ON LT B, Canada RBC Full time

    Job DescriptionWhat is the opportunity?RCAP Leasing is a subsidiary of RBC that offers leasing services for various sectors and equipment suppliers. As a Quality Verification Officer, you will play a key role in mitigating credit and operational risks. You will provide support to our vendor and commercial banking relationship clients. You enhance our funding...

  • Bilingual Rcap Equipment Finance Associate

    5 days ago

    Burlington, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** The Equipment Finance Associate plays a key national middle office role in mitigating credit, client, reputational and operational risks related to simple and complex leasing processes, supporting RCAP Leasing products and services to business clients and partners. The Equipment Finance Associate is a key...

  • Bilingual Order

    3 weeks ago

    Burlington, Canada Bilingual Source Full time

    A logistics company in Burlington, Canada, seeks a Bilingual Order Management & Customer Service Representative to manage the full order lifecycle and provide customer support in both French and English. This full-time position offers a competitive salary ranging from CA$55,000 to CA$62,000 annually, alongside a comprehensive benefits package. Ideal...

  • Summer 2026 Student

    2 weeks ago

    Burlington, Canada RBC Full time

    Summer 2026 Student – Onboarding Officer Join to apply for the Summer 2026 Student – Onboarding Officer role at RBC. Job Description This posting is for a 4‑month STUDENT Summer 2026 placement with a start date of May 2026 and an end‑date of August 2026. Eligibility Requirements Be returning back to school after the work term end‑date of...

  • Summer 2026 Student

    3 weeks ago

    Burlington, Canada RBC Full time

    Job Description Please note: This posting is for a 4-month STUDENT Summer 2026 placement with a start date of May 2026 and end‑date of August 2026. In order to be eligible for this 4-month Student position, you must either: Be returning back to school after the work term end‑date of August 2026; or If you are not returning back to school (i.e. are...

  • Summer 2026 Student

    3 weeks ago

    Burlington, Canada RBC Full time

    Job Description Please note: This posting is for a 4-month STUDENT Summer 2026 placement with a start date of May 2026 and end‑date of August 2026. In order to be eligible for this 4-month Student position, you must either: Be returning back to school after the work term end‑date of August 2026; or If you are not returning back to school (i.e. are...

  • Bilingual Portfolio Administrator

    5 days ago

    Burlington, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As a Portfolio Administration Team you will provide superior client service and resolution at first point of contact for RCAP clients and sales/service partners for all related policy and procedures. This position also acts in an advisory capacity, providing information and insight/ advice to other service...

Bilingual Customer Service Specialist, Rcap/rbc

3 weeks ago

Burlington, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Bilingual Customer Service Specialist, RCAP/RBC Leasing | Spécialiste contractuel, Service clientèle, Crédit-Bail RCAP et RBC Crédit-Bail

**What is the opportunity?**

**What will you do?**
- Provides after sales support to internal and external partners for any contract related details e.g. change of address, request for Bill of Sale, invoice copy, buy out quote
- Uses in depth knowledge of product features, systems, policies, procedures and services of RCAP and RBC Leasing products to identify specific client care problem sources through effective listening, probing, and clarifying, as well as, referring to appropriate department for resolution
- Resolves complex and/or unique issues drawing on past experience and product knowledge, escalating to management as required
- Makes outbound calls to internal/external partners to obtain clarification
- Mitigates against revenue leakage by charging respective fees for services

**What do you need to succeed?**

**Must have**:

- Excellent verbal, written and oral communication skills, in both English **and** **French
- Excellent customer service skills and proven ability to manage conflict through to resolution and seek guidance from manager when needed
- Excellent organizational skills, ability to effectively manage time and priorities, and ability to solve problems by recommending alternatives
- Strong willingness and desire to learn and multi-task and work well within a team and independently
- Detail-oriented and able to understand the terms and conditions of the contracts
- Demonstrates RBC behaviours by having positive impact on business and individual performance in day to day activities with colleagues and partners by putting clients first, collaborating as partners, developing people, acting on our accountabilities, making decisions faster and prioritizing for greatest impact

**Nice to have**:

- Strong knowledge of lease, financing and ancillary documentation and credit policies
- Understanding of PPSA laws across the country

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- R_BC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager_.