Bilingual Customer Service Specialist, Rcap/rbc

5 days ago

Burlington, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Bilingual Customer Service Specialist, RCAP/RBC Leasing | Spécialiste contractuel, Service clientèle, Crédit-Bail RCAP et RBC Crédit-Bail

**What is the opportunity?**

**What will you do?**
- Provides after sales support to internal and external partners for any contract related details e.g. change of address, request for Bill of Sale, invoice copy, buy out quote
- Uses in depth knowledge of product features, systems, policies, procedures and services of RCAP and RBC Leasing products to identify specific client care problem sources through effective listening, probing, and clarifying, as well as, referring to appropriate department for resolution
- Resolves complex and/or unique issues drawing on past experience and product knowledge, escalating to management as required
- Makes outbound calls to internal/external partners to obtain clarification
- Mitigates against revenue leakage by charging respective fees for services

**What do you need to succeed?**

**Must have**:

- Excellent verbal, written and oral communication skills, in both English **and** **French
- Excellent customer service skills and proven ability to manage conflict through to resolution and seek guidance from manager when needed
- Excellent organizational skills, ability to effectively manage time and priorities, and ability to solve problems by recommending alternatives
- Strong willingness and desire to learn and multi-task and work well within a team and independently
- Detail-oriented and able to understand the terms and conditions of the contracts
- Demonstrates RBC behaviours by having positive impact on business and individual performance in day to day activities with colleagues and partners by putting clients first, collaborating as partners, developing people, acting on our accountabilities, making decisions faster and prioritizing for greatest impact

**Nice to have**:

- Strong knowledge of lease, financing and ancillary documentation and credit policies
- Understanding of PPSA laws across the country

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- R_BC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager_.

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