Business Analyst, Operations

Joseph Ribkoff designs classic and contemporary garments for fashion-forward women with a youthful state of mind. Each one of our carefully tailored pieces offers the effortless fashion, fit, and quality that we’ve been synonymous with.

Over the years, the brand has blossomed into a touchstone for timeless, youthful style. Driven by a passion that has never ceased to propel our company’s vision, Joseph Ribkoff has been an ally to women, dressing them with flair and perfect fit for over 65 years. From our quality and distinctly designed products to our unwavering commitment to retail partners, Joseph Ribkoff’s values resonate in everything we do and create.

Today, his legacy lives on through the work of a devoted, talented team operating from the four corners of the world. Sold in over 60 international markets, Joseph Ribkoff is a global emblem of quality and elegance.

Montreal Corporate Head Office, where most of their employees are based, offers career opportunities in Design, Operations, Sales, Marketing, Finance, IT and HR as well as in the Production and Warehousing facilities.

**Objective**:
The Business Analyst, Operation will work closely with management to reach set objectives. He accompanies the customers in implementing the project and in reaching the project’s objectives. He analyzes the business processes and documents business needs, for technical analysis and programming purposes.

**Overall Responsibilities**:

- Advise the business on change management
- Identify the customer’s needs and performs a business process analysis
- Align the customer’s processes according to best practices
- Adequately documents business needs and processes according to company standards
- Establish parameters for system components based on processes agreed to with the customer
- Provide templates, confirms the quality of data received, imports and validates the customer’s data
- Analyze the developments required and obtains approval; prepares the specifications, creates the quote, obtains development and time estimates, and submits them to the customer
- Test, review and update the systems
- Assist in implementing interfaces between systems
- Ensure the continuous improvement of assigned processes, and updates the standard process guide
- Test official versions and maintains test scripts as related to assigned processes

**Daily Management**:

- Provide ongoing and remedial training to the users on how to use the various system components and reports.
- Coordinate with IT community to develop functional requirements, technical specifications, and high-level designs.
- Work closely with Developers on data, workflow and additional developmental programming needs.
- Build a trusted relationship with different business units.

**Required Qualifications**:

- Relevant experience with a manufacturing and distributing company
- Bachelor’s degree or a College diploma in computer science or at least 5 years of relevant experience in a similar role
- Good knowledge of an ERP, PLM or BI Solution implementation process. An asset would be; D365 or AX
- Experience implementing Supply Chain processes, and knowledge of WMS functionalities (1 to 3 years)
- Proficiency with MS Office and Visio
- Basic knowledge of SQL
- Bilingual, written and spoken
- Demonstrate interpersonal skills, ease at establishing relationships with the customers, and quickly establish ties with them
- Demonstrate excellent interpersonal communications, based on respect, diplomacy and judgment, and oriented towards the search for solutions
- Demonstrate leadership, honesty and motivation
- Have the customer’s best interest at heart
- Experience in providing training
- Ability for teamwork
- Autonomous and sense of initiative

Joseph Ribkoff is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.