Bilingual Project Coordinator

**Job Title**: Bilingual Project Coordinator

**Department**: Project Management

**Reports To**: Post Sales Manager

**Time Utilization**:
Expectation of up to 50% travel and 50% preparation and follow up. Normal business hours are 8:00am to 5:00pm. Schedule needs to be flexible to accommodate project meetings, F.A.T., customer schedules, and all other project requirements.

**Essential Duties and Responsibilities**:
Includes the following however, other related duties may be assigned from time to time.
- Responsible for all after-sales coordination of equipment commissioning at customer locations. Ownership of equipment installation & commissioning remains with this role until the customer has signed off.
- Coordinate pre-install visits and installations ensuring that resources are planned and all required documentation has been obtained and sent to any and all internal departments outside agencies as required. Ensure that customers are advised of requirements prior to delivery (i.e. utilities).
- If so required, together with customer and RSM, establish specifications by project, and establish performance criteria for F.A.T.
- Provide post-project debriefings to operations team and departments involved to drive improvement, determine root causes of problems. This information would be used to improve/modify existing processes.
- Incidental project coordination for special technical initiatives and specific projects as defined by MUCA senior management.
- Coordinate & manage project kick-off meetings with all relevant departments present, starting with order announcement.
- During kick-off meeting, review of customer specific requirements (URS) and submittal of recommended exceptions within a necessary project timeline.
- If so required, work closely with the respective factories and 3rd Party Technical Documentation Specialist(s) to facilitate the creation and consolidation of Technical Order Documents. Ensure that Multivac is conforming to all safety regulations (CSA, ESA, Corporate, CE, etc.).
- Create and maintain order tracking in company systems in conjunction with Order Entry & Logistics Administrator.
- Work with the Service department after delivery towards customer acceptance.
- Operate within annual expense budget.
- Attend and participate in meetings and other company specified activities, as required.
- Maintain and increase current knowledge of MULTIVAC product development. As well, be an active student of the packaging industry, MULTIVAC, automation, and the competition to facilitate personal growth through internal and external resources.
- Works with departmental management to ensure sufficient resources are allocated to each project.
- Success in this role will be determined on achievement of the following post-sales responsibilities:

- Updating and communication about layout, approvals, etc.
- Project debrief on key stats. Items include number of days actually needed at completion vs. sale, cost overruns, extras, technician time, product line issues, etc.
- Identify trends
- Ensure logistics are performed in timely manner
- Planning - Maintain a project Shechedule
- Ensure execution is performed in timely manner
- Ensure documentation is obtained and received in a timely manner
- Being close with the customer
- Drive issue or snag/punch list to resolution in shortest possible time frame
- Closing the file externally and internally
- Communicating all activity and progress as required internally and externally.
- Handover to Customer Care Team. Include notification to Scheduling, Spares & Technical Support.

**After-Sales Support**

1. Build and maintain strong relationship with customers

2. Address potential questions or concerns raised by customers or Sales team

**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education/Experience**:

- Bachelor's degree or Certificate in technical curriculum/process engineering or equivalent
- from four-year College or University; and at least 2-3 years of experience executing project management projects; or equivalent combination of education and experience.
- 2 years project coordinating experience (primary packaging preferred) in the food industry.
- Working towards attaining CAPM or PMP from the PMI.
- Previous high volume project coordination experience required.
- Commercial aptitude

**Language Ability**:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. **Bilingual French is required.**

**Math Ability**:
**Reasoning Ability**:
Ability to sol