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Customer Experience Manager
2 weeks ago
Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning
We play by the following rules:
- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate
**Job Description**:
WHAT YOU’LL DO
- Attract, hire, retain and develop talented and passionate Customer Experience Representatives
- Provide support for team members and customers alike, and contribute to the overall vision and sales objectives of the store
- Ensure the store is well-run, well-merchandised and well-staffed
- Maintain performance management records
- Execute the store’s annual business plan as delivered by the General Manager
- Engage and inspire our customers on the floor
- Make meaningful connections
- Create a warm and welcoming environment in our stores
- Leverage our product to tell stories
- Leverage our company membership to gain customer loyalty
- Add joy to our customers’ lives
- Curate specific product collections for each customer you meet
- Leave a lasting impression
**Qualifications**:
WHO YOU ARE
- 2 + year of management or leadership experience with demonstrable skills and success in leading and developing others
- Experience in retail or the services sector
- Proven track record of achieving sales and performance targets
- Passionate
- Enthusiastic
- Curious
- Humble
- Giving
- Driven
Additional Information
Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.
**WELCOME HOME
