Relief) 988 Suicide

At Your Support Services Network (YSSN), we believe in making a difference. As a non-profit charitable organization, we support individuals with mental health challenges, developmental disabilities, and complex needs—helping them build meaningful connections and live their best lives.
**Job Opportunity**

**(Relief) 988 Suicide & Crisis Help Line**
- ** Location**: Remote
- ** Head Office Location**:Aurora, Ontario L4G3S9
- must be within a commutable daily distance from the office and/or service area
- ** Status**:Contract, Relief
- ** Starting Hourly Rate**:$34.95 / Hour
- ** Shift work**: 7am to 7pm / 9am to 9pm / 1pm to 1am
- ** Office Hours**:Monday - Friday - 8:30 am - 4:30 pm
- ** Office Expectations;**Remote work, with in-office for meetings and trainings when required.
- ** Posting Closes**:Friday, August 8 at 4:00 pm EST

The 9-8-8 Crisis Response Worker provides immediate assessment and support to individuals who call and text the 9-8-8 call line. The 9-8-8 call line is a national mental health call line for individuals experiencing thoughts of suicide and/or emotional distress. Positions cover both 988 telephone and text calls.

Primary goals of service are to establish initial contact with callers to the 9-8-8 call line, provide assessment and intervention to stabilize crisis and to support individuals collaboratively in the development of a plan to reduce risk and promote safety and recovery. Through evidence-based mental health interventions, promote relapse prevention and transition to longer term supports and recovery activities where appropriate.
- This position is primarily a remote work environment with monthly in-office team meetings_

**Position Requirements**
- Bachelor’s degree in Social Work or related discipline (i.e. Health Sciences)
- Experience;
- Minimum three years related experience
- Experience working with individuals having a serious mental illness is essential
- Knowledge of the local service system is essential
- Completion of CPI, CPR and ASIST training as per agency guidelines
- Knowledge and practice of short-term urgent response, psychosocial rehabilitation approach and advanced clinical, crisis and assessment skills are assets
- Crisis skills for adults and children experiencing a mental health crisis are desirable
- Experience and knowledge of the criminal justice system is an asset
- Second language is considered an asset
- An understanding of cultural diversity is considered an asset
- _ The successful applicant will be required to provide a police clearance that meets agency standards_
- _A valid G Drivers License, access to a reliable vehicle and adequate insurance coverage for business responsibilities, OR access to reliable transportation._

YSSN offers more than just competitive compensation—we provide a supportive, inclusive, and flexible work environment where employees can thrive. From hybrid work options and professional development to wellness programs and a strong commitment to diversity, equity, inclusion, and belonging, we invest in our team’s growth and well-being.

Join one of Canada’s top non-profit employers of choice and be part of a team that values meaningful work, collaboration, and positive change.

**Our Vision**: A Meaningful Life for All - Relationships, Community, Well-Being
**Our Mission**: Communicate. Connect. Collaborate.

YSSN is an equal opportunity employer that welcomes applicants from diverse backgrounds and is committed to an accessible, respectful hiring process.To learn more about YSSN view our website; Work with Us - York Support Services Network

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