Digital Literacy Trainer

Job Title Digital Trainer

Department Employment & Training Services

Location All JHS Offices and Durham Community

Posting Start Date August 13, 2024

Posting End Date EXTENDED

Employment Group CUPE 2938.13 (Full Time - Fixed Term)

Salary Grid Rate $23.32 per hour

Standard Weekly Hours of Work 35 - 8am to 4pm

Shift Work Required Flex hours occasionally required

Work Environment All JHS Durham Office Locations and Community where required

Additional Benefits Extended Health, Dental, Life, LTD, EAP, mileage reimbursement, accident coverage, RRSP

Start Date As soon as possible

**End Date March 31, 2025, with the possibility of extension**

**John Howard Society of Durham Region Mission Statement**:

- To reduce the impact of crime and its causes by providing a spectrum of effective prevention and intervention programs._

**_ Position Summary:_**

The Employment Services at John Howard Society, supported by the Ministry of Labour, Immigration, Training, and Skills Development, aims to assist individuals in securing sustainable employment. This comprehensive support includes offering services such as include Resource and Information, Client Service Planning and Coordination, Job Search, Job Matching, Placement and Incentives, and Job Training/ Retention.

We are seeking a dedicated Digital Trainer to join our team and support job seekers, specifically those who demonstrate deficiencies in foundational digital technology skills. The Digital Trainer will provide targeted digital technology training and support to help service users navigate the pathway to sustainable employment or further education.

**_Key Relationships:_**
- JHS leadership teams, senior management team, agency employees, service users, and other community agencies and external partners or stakeholders to understand job seeker needs and provide tailored training solutions._

**_
Key Responsibilities:_**

**Client Support**:

- **Assessment and Employment Action Plan Development**:

- Assess digital literacy levels using an assessment tool.
- Develop short-term and long-term goals in consultation with the client and Employment/Employer Advisor.
- **Computer Skills Training**:

- Instruct clients on basic computer skills, including hardware use, software, file management, and troubleshooting.
- Conduct training in both one-on-one appointments and workshop settings.
- **Internet and Software Navigation**:

- **Digital Profile and Social Media**:

- Guide clients in creating professional online profiles on platforms such as LinkedIn.
- Educate clients on maintaining a professional online presence.
- **Digital Safety Awareness**:

- Provide training on managing personal information and recognizing frauds/scams online.
- **Collaboration with In-House Programs**:

- Work closely with the Literacy and Basic Skills (LBS) program to support clients’ transition to further or longer-term skill attainment.
- Work collaboratively with Employment/Employer Advisors and other in-house programs.
- **Client Empowerment**:

- Enhance clients’ confidence and independence by teaching digital skills needed for job search, training, and employment-related activities such as obtaining criminal reference checks, record suspensions, and accessing online training.

**Documentation and Reporting**:

- Maintain detailed case notes, progress reports, and client files, ensuring compliance with program requirements.
- Generate accurate statistical and narrative reports in a timely manner.

**Advocacy and Mediation**:

- Advocate on behalf of clients to ensure they have access to necessary resources and opportunities.
- Collaborate with employers, educational institutions, and community organizations to promote understanding and support for clients' needs.
- Represents the John Howard Society in community committees and meetings.

**Documentation and Reporting**:

- Maintain accurate and up-to-date records of client interactions, training sessions, and progress.
- Document client assessments, employment action plans, and any advocacy or mediation efforts.
- Prepare regular reports on client progress, program outcomes, and any issues or challenges encountered.
- Ensure compliance with all documentation and reporting requirements as per funding agreements and organizational policies.
- Use data to evaluate the effectiveness of training programs and identify areas for improvement.

**Resource Development and Information Management**:

- Develop and maintain training materials, resources, and guides to support digital literacy training.
- Create user-friendly instructional documents and online resources for clients.
- Update and adapt resources to keep up with technological advancements and client needs.
- Organize and manage digital resources and training materials.
- Ensure that information is accessible and up-to-date for both clients and staff.
- Utilize information management systems to track client progress and program outcomes.
- Ensure data security and privacy