Bolter Technical Specialist

4 days ago

Ontario, Canada Sandvik Full time

Deadline:

- Nov 29
- Country:

- Canada
- Location:

- Ontario, Saskatoon, Saskatchewan
- Job-ID:

- R0048290
- Job category:

- Engineering

**Sandvik Mining & Rock Solutions is seeking a**

**Bolter Technical Specialist**

**Location: Canada**

For over 150 years the name Sandvik has been synonymous with quality and customer focus. **Sandvik Mining and Rock Solutions** is a leading global supplier of equipment and tools, service and technical solutions for the mining industry. Our offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

Currently, we are seeking a **Bolter Technical Specialist** to join our team. The Bolter Technical Specialist is responsible for developing technical competencies and providing quality technical support for both internal personnel and Sandvik customers.

**Responsibilities**
- Provides technical training to the service network on proper operation, maintenance and troubleshooting practices.
- Provides technical support to end users, operators, and service personnel in cases of complex technical issues.
- Provides relevant feedback to factories to enable improvements to the equipment or its operation.
- Provides assistance in compiling accurate data to process warranty claims and engineering machine improvements.
- Reviews spare parts recommendations and develops accuracy of Machine Life Operating Costs (MLOC).
- Investigates warranty claims both proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories.
- Assists factories with field-testing and trials of new products and updated components to ensure proper and safe operation.
- Performs equipment demonstrations in a safe manner.
- Assists in the training of distributors.

**Required Skills and Education**
- A 2-year Technical Degree in a mechanical discipline.
- 7 years of Technical experience.
- Training in key aspects of technical and operator trades.
- Ability to work in a team environment.
- Written and verbal communication skills.
- Ability to train and transfer knowledge to others.
- Flexible, self-motivated and driven to achieve customer satisfaction, goals and targets.
- Strong investigation and diagnostic skills.
- Computer literacy.
- Knowledge of customer’s industry.
- Superior customer relations and active listening skills.
- Ability to travel is essential.

**In return for your passion and drive** **we will offer you **
- The opportunity to make an impact on our business performance.
- The opportunity to be part of an ambitious team, in an industry leading business.
- The opportunity to reach your full potential.
- Ongoing development and training.
- An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

**Our Culture**

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

**Do you want to learn more?**

**How to Apply**

**Deadline**: Nov 29
**Job-ID**: R0048290

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