Technical Service Representative

3 days ago

Hamilton, Canada My Insurance Broker Full time

**Job Title**: Technical Service Representative
**Location**: 163 Centennial Pkwy N, Hamilton, ON L8E 1H8
**Employment Type**: Full-time / Permanent / Fully In-office
**Who we are**:
Established in 2008, My Insurance Broker is a proud family-owned and Canadian-operated brokerage. As one of Ontario's fastest-growing online brokerages, we have forged strong partnerships with Canada's leading insurance companies. With multiple offices across Southern Ontario and a dedicated support center in Richmond Hill, we are committed to delivering superior pricing, comprehensive coverage, and exceptional service to our clients.
**About the role**:
The Technical Service Representative handles and delegates incoming mail, faxes, and courier services, while preparing outgoing correspondence. They prioritize tasks to meet brokerage service levels, complete insurance transactions, and support sales and service teams by answering calls and attending meetings. The role ensures workflows meet volume and quality expectations.
**What you’ll be doing**:

- Handle and delegate incoming mail, faxes, and courier within acceptable service levels.
- Prepare outgoing correspondence to policyholders and insurance markets and deliver registered letters as required.
- Manage office inventory, including letterhead, envelopes, supplies, and printer maintenance.
- Prioritize workload to ensure adherence to brokerage service levels.
- Participate in team initiatives to support the brokerage and continuously improve productivity, workflows, standards, policy and procedures.
- Complete new business and service transactions with solid knowledge of automobile and property insurance.
- Complete any projects or related duties as requested by Management.
- Answering queue calls and any general questions for current or potential insured's to maintain M.I.B.'s reputation of a consumer-centric, knowledge based, insurance provider.
- Support sales and service queues when they attend meetings and workshops.
- Attend and participate in team and brokerage meetings, share information, identify obstacles, and offer solutions.
- Participate in workflow processes and ensure specific volume requirements and commitments are met.
- Advise management of any immediate hazards, concerns or issues pertaining to policies, current workflows, associate brokers, etc.
- Maintain good relationships with all past, present, or potential clients.
- Keep a healthy rapport with all staff, associate brokers, and carrier partner admin.
- Perform other related tasks as required.

**What we need you to bring**:

- Minimum College or University level Degree/Undergraduates Degree or comparable experience
- Experience working in the Insurance Industry
- Proficient with MS Office, specifically Excel, Word, and Outlook
- Experience working with Broker Management Systems such as EPIC
- R.I.B.O (Level I) or working towards its completion

My Insurance Broker is an equal opportunity employer committed to fostering an inclusive, respectful, and diverse workplace. We are committed to providing accommodation upon request for applicants and employees with disabilities, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of our hiring process, please inform us and we will work with you to meet your needs.

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