Assistant Manager Devon Metrotown

Are you a confident, results-driven leader with a passion for footwear and a knack for creating exceptional shopping experiences? **Devon Shoes in Metrotown** is looking for a dedicated and energetic Full Time **Assistant Manager** to join our team and help lead our store to success.

If you thrive in a fast-paced retail environment and are ready to step up and make a difference, we want to hear from you

What You'll Be Doing: The Core Responsibilities

As the Assistant Manager, you'll be the Store Manager’s right hand, ensuring the smooth and efficient operation of the store. Your key responsibilities will include:

- **Team Leadership & Motivation**: Inspiring and motivating the sales team to achieve daily, weekly, and monthly sales goals.
- **Performance Management**: Ensuring staff are completing their assigned tasks and maintaining high standards of customer service and operational efficiency. This includes holding team members accountable and providing constructive feedback.
- **Operational Excellence**: Proactively identifying tasks and needs within the store, delegating responsibilities, and ensuring follow-through to completion.
- **Inventory & Visual Merchandising**: Overseeing the proper receiving, processing, and display of merchandise, including ensuring all stock is correctly priced and that the sales floor is well-stocked and visually appealing.
- **Customer Service & Issue Resolution**: Handling escalated customer complaints and challenging situations with confidence, diplomacy, and a solutions-oriented approach.
- **Sales Floor Support**: Stepping onto the sales floor to assist staff with selling and serving customers, especially during peak hours or when support is needed.
- **Scheduling & Administration**: Assisting with staff scheduling to ensure adequate coverage and managing general administrative tasks as needed.

Additional Assistant Manager Duties:

- **POS & E-commerce Management**: Becoming proficient with our **Shopify** point-of-sale (POS) system and managing the in-store side of online order fulfillment.
- **Loss Prevention**: Training staff on loss prevention measures and maintaining a constant awareness of store security.
- **Training & Onboarding**: Assisting in the training and onboarding of new staff members, focusing on product knowledge, sales techniques, and company policies.
- **Cash Management**: Overseeing daily till counts, deposits, and ensuring accurate cash handling procedures are followed.
- **Keyholder Responsibilities**: Opening and closing the store, securing the premises, and acting as the manager-on-duty in the Store Manager's absence.

What We're Looking For:

- **Proven Experience**: A minimum of **one (1) year of prior management or supervisory experience** in a retail or customer-facing environment is essential. Footwear or fashion retail experience is a strong asset.
- **Strong Leadership**: Demonstrated ability to lead, motivate, and manage a team effectively.
- **Confidence & Dedication**: A high degree of self-assurance and the dedication to commit fully to the store's success, including flexibility to work a varied schedule including evenings and weekends.
- **Organizational Skills**: Excellent delegation, time management, and organizational abilities.
- **Tech Savvy**: Familiarity and comfort with using **Shopify** or similar POS/e-commerce platforms.

Why Join Devon Shoes?

At Devon Shoes, we pride ourselves on offering quality footwear and exceptional service. You will be a vital part of a supportive team, with opportunities to develop your retail leadership skills further.

**Job Types**: Full-time, Part-time

Pay: $18.00-$20.00 per hour

**Benefits**:

- Flexible schedule
- Store discount

**Education**:

- Secondary School (required)

**Experience**:

- Store management: 1 year (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person