Mid-level Help Desk Computer Technician

1 week ago

Fonthill, Canada B4 Networks Full time

**NOTE**:_There appears to be a slight integration issue between our program and Indeed. _**_This position is in-office only._**_ We are not currently hiring remote technicians.**_

**Company Overview**

Do you LOVE Technology and helping people? Do you want to make a difference, be a major part of success and surround yourself with other creative, high-energy professionals that “get” it?

We are an established Managed Service Provider (MSP) in the IT space serving clients at a fixed monthly rate. Our clients are all small to mid-size businesses such as accountants, greenhouses, engineering firms, doctors, as well as larger companies including manufacturing plants.

Some Perks of Working here
- Paid lunch and breaks (1 hr/day)
- Fully catered lunches 3 days a week
- Focus on your professional and personal growth
- Comprehensive Benefits package after 6 months
- Extended health care
- Vision care
- Dental care
- Employee Assistance programs
- Disability insurance
- Competitive wages

**Description of Position**

**There are a few parts to this role that are highly important**:

- First, providing fast, friendly, and easy support to our clients. Taking care of quick problems quickly
- Secondly, be an excellent team player - we work in a very collaborative environment and require team members that pitch in wherever needed to get the client what they need.
- Finally, communication and attention to detail - projects & deploys are a many-stepped process and require someone who will pay attention to ensure proper completion.

**Job Purpose**
- Assisting clients with hardware, software and networking problems remotely and on-site as required.
- Working through the entire ticket process (identify, research, troubleshoot and resolve) independently for desktop, software and hardware issues, and DOCUMENT the results.
- Assist with identifying client requirements and relaying that information back to B4 Networks sales staff.
- Documentation of all work as completed.
- Communicate with clients and staff to effectively schedule service tickets.
- Review/prioritize outstanding support requests
- Delegate and prioritize service calls based on the client need
- Liaise and work with the professional services team on outstanding projects.

**Required Skills**:

- Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
- Ability to work in a team and communicate effectively.
- Ability to multi-task and adapt to changes quickly.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the need for little supervision.
- Proficient in the following technologies:

- Windows Server 2012, 2016, 2019, 2022, and 2025 (Management, migration, administration & troubleshooting)
- Microsoft Office 365
- Windows 10 and 11
- Network Routing, Switches, VLAN's (Please highlight Sophos experience)
- Virtual Server technologies

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