Systems Technical Support Analyst

1 week ago


Milton, Canada JaalaTek Design Solutions Inc. Full time

Information Technology
- Computer Science

**Work Setting**:

- Consulting firm

**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

**Certificates, Licences, Memberships, and Courses**:

- Information technology infrastructure library (ITIL) Certification

**Computer and Technology Knowledge**:

- Information Technology Infrastructure Library (ITIL)
- File management software
- MS Office
- SAP (FI/CO / HR / MM / OT SD)
- Enterprise resource planning (ERP) software
- Python

**Type of Online Databases**:

- CIDOC-CRM

**Work Conditions and Physical Capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail

**Personal Suitability**:

- Accurate
- Client focus
- Excellent oral communication
- Initiative
- Organized
- Team player

**Screening questions**:

- Are you willing to relocate for this position?

**Health benefits**:

- Health care plan

**Financial benefits**:

- Bonus



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