Bilingual (French/english) Technical Customer Service Representative

**Company Name**: PBS Systems
**Job Title**: Bilingual Technical Customer Service Representative
**Location**: Calgary - Tech Center
**Department**: Technical Support
**Reports To**: Team Lead, Technical Support
**Job Requirement(s)**: Travel throughout Canada and USA, 1 week per quarter
**No. of Openings**: 1
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun”
**The Opportunity**:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
**The Role**:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Technical Customer Service Representative. You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.

**Responsibilities**:

- Logging and documenting all customer interactions within our ticketing system and escalating matters as required
- Collaborating with other groups/departments to streamline service delivery
- Identify opportunities to drive process improvements that positively impact the client’s experience
- Develop knowledge and understanding of our software and the supporting Infrastructure
- Achieving relevant certification in line with department needs and requirements
- Achieving and exceeding KPI targets and other Metrics defined by the department
- Available to travel up to 25% of time (1 week per month) in the US and Canada. If operational needs demand it, there may be a volunteer basis for 2 weeks per month as needed (Not Back-to-Back) Keeping abreast of Software enhancements and new releases, by reviewing release notes
- Commit to ongoing personal development and cross-training as recommended by your Team Lead

**Qualifications**:

- High School Diploma required, relevant certification or post-secondary diploma preferred
- Previous customer service or dealership experience is an asset
- Strong understanding of Windows 7/8/10/11 Operating Systems and Windows 2019/2022 Servers
- Thorough understanding of PC hardware and software as well as Microsoft Products
- Previous experience working with Networks (TCP/IP)
- Basic LAN/WAN knowledge
- CompTIA A+ and Network +
- Excellent customer service skills
- Problem solving and trouble shooting skills
- Strong documentation abilities
- Effective time management and organization
- Strong multi-tasking and prioritization
- Excellent verbal and written communication skills
- Ability to work within and meet set deadlines

**What we offer**:

- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Free parking
- Staff events
- Great referral bonus
- Staff discounts with GM, Dell, and more