Workshop Service Manager, Mobile Cranes

Liebherr is thrilled to announce an opening for a Workshop Service Manager for mobile cranes at our Acheson location. We are seeking a highly motivated individual to join our innovative and quality-driven team. As a Service Manager at Liebherr, you will play a crucial role in ensuring exceptional service and maintenance for our mobile cranes. If you have strong leadership abilities, a commitment to safety, and a deep passion for the heavy equipment industry, we want to hear from you. Take this opportunity to advance your career with a global leader in heavy equipment

**Responsibilities**:
**Health & Safety**:

- Promote a Health and Safety culture within the business.
- Produce documentation for H&S codes of practice, adhering to legislation and company policies.
- Conduct Risk Assessments and liaise with the building’s Facilities Management as needed.
- Lead housekeeping initiatives and activities in the workshop.

**Workflow**:

- Responsible for job allocation and job flow in the workshop, including job scheduling and labor allocation for day-to-day operations.
- Coordinate resources (operational and human), schedules, and activities to effectively manage jobs.
- Ensure parts supplies are ordered for each job.
- Assist with quoting, project management, materials purchasing, and quality checks. Provide oversight and check job estimates.

**Communication and Customer Relationship**:

- Regularly report progress on each job and quickly communicate delays or concerns with customers and other stakeholders.
- Report on manpower overruns or shortfalls.
- Act as a technical adviser on key projects and other areas of the business as requested.
- Work with management to respond to clients’ requests for updates on the status of their jobs.
- Keep the communication channels open to ensure information is accurate.
- Receive and review feedback from customers and follow up to ensure customer satisfaction.
- Work with management to investigate customer complaints and concerns arising from products.
- Suggest appropriate solutions and discuss with the team to identify the appropriate course of action.

**Resource Management**:

- Develop and implement systems to record, file, and store information pertaining to client inquiries.
- Manage apprentices by participating in the Liebherr Canada Apprenticeship program.
- Actively manage labor requirements for short-term and long-term needs by assisting management with forecasting.

**Competencies**:

- 3+ years acting as a Service Manager or Supervisor within a crane shop (other heavy equipment experience will be considered).
- Heavy Equipment Technician certification preferred.
- Strong attention to detail and commitment to continuous improvement.
- Leadership skills with the ability to motivate and guide others.
- Clear and effective communication abilities.

**Our Offer**:

- Competitive wages
- Extensive benefits with 100% employer paid premiums starting day 1
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3000 annual allowance for continuing education
- International training & development work opportunities for select roles*
- And much more

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

**One Passion. Many Opportunities.**

**The company**:
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 12 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.

**Location**:
Liebherr-Canada Ltd.

Edmonton, AB

Canada (CA)

**Contact**:
Mauricio Sanchez