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Elevate Your Career in Banff with BCP
Nestled in the heart of the Canadian Rockies, BCP is a locally owned and operated organization offering hotels, restaurants, and unforgettable visitor experiences. We are dedicated to delivering exceptional guest experiences while fostering a workplace that embodies teamwork, respect, and a sense of community.
At BCP, we believe in supporting our team members' personal and professional growth through collaboration, encouragement, and opportunities to thrive in one of Canada’s most iconic and vibrant destinations. Join us and be part of a culture that values connection, adventure, and excellence.
Our Assistant General Manager is responsible for supporting the General Manager and their supervision and control of all food & beverage operations in the front and back of house.
**Duties and Responsibilities**:
- Partner with the General Manager to oversee FOH and BOH operations, ensuring every shift runs smoothly.
- Lead, train, and inspire our FOH team to deliver outstanding service with every guest interaction.
- Supervise kitchen team and ensures presentation, quality and standards are met.
- Take charge of daily tasks like scheduling, inventory management, and maintaining service standards.
- Lead by example to inspire job satisfaction and professionalism among employees.
- Ensure team members are well-trained, professional, and provide prompt, friendly service.
- Maintain kitchen efficiency, meal preparation standards, and effective product management.
- Optimize operations by upholding systems and processes and collaborating across departments.
- Engage with staff and guests to create a welcoming, positive restaurant atmosphere.
- Promote workplace safety and ensure compliance with safety standards.
- Partner with HR and Payroll on onboarding and administrative tasks.
- Support business and guest needs by taking on additional responsibilities as required.
- Represent the company with integrity, delivering exceptional guest service and operational excellence.
**Skills and Experience**:
- Proven leadership abilities with the capacity to motivate, inspire, and guide a team effectively.
- Exceptional organizational and communication skills, both written and verbal.
- Hands-on leadership style, thriving in fast-paced, guest-focused environments.
- Advanced computer skills with the ability to efficiently operate various software systems.
- Commitment to upholding the highest standards of safety, service, and professionalism.
- Strong knowledge of cost analysis, fiscal management, and budgeting practices.
- Highly adaptable with excellent interpersonal skills, enabling effective collaboration in a diverse work environment.
- Exceptional conflict resolution, negotiation, and objection-handling capabilities.
At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in Banff. Here are some highlights of what our team members enjoy:
- Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
- Opportunity to invest in our Employee Share Ownership Program.
- Eligibility for the employee home loan program.
- Food and beverage discounts at all BLC restaurants and cafes.
- Health and wellbeing programs, including free yoga, discounted ski passes, complimentary canoe and golf passes, and discounted fitness club memberships.
- Discounts on spa services, movie passes, and rental/retail goods.
- Participation in Leadership Days for ongoing professional development.
- Experience our hotels firsthand through our Complimentary Hotel Stays Program.
- A complete list of employee benefits are listed here.
If you’re ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits.
