Junior Service Advisor

2 weeks ago

Thunder Bay, Canada Wayne Toyota Full time

_**At Wayne Toyota, we are committed to investing in our dedicated team of professionals and to providing outstanding products and services to our guests. By consistently focusing on these goals first, our guests will experience the highest level of care, value & knowledge in our industry.**_
- Positive Attitude (friendly, caring, thoughtful; causes others to smile)
- Leadership (empowered to model the Wayne Toyota mission and core values)
- Trustworthy (honest, loyal & ethical)
- Self Motivated (strong work ethic combined with a desire to continually improve)
- Reliable (dependable and accountable for work done)
- Team Player (working together daily to achieve our vision)

**The main responsibilities include**:

- Promptly meet and greet service customers in a friendly and courteous manner and make every reasonable effort to make the service experience as pleasant as possible for the customer
- Listen to the customer’s reasons for bringing their vehicle to the service department
- Sell appropriate services and repairs suitable to the customer requirements or concerns
- Provide accurate quotes for all services and repairs recommended when additional needed repairs are found during the repair process
- Ensure accuracy of customer information on file as well as accuracy of information regarding the concern, cause and correction on the repair order
- Continual learning and education
- Meet or exceed key performance indicators for the position
- A minimum of 1 year experience as a service advisor/service writer or a minimum of 3 years experience as a parts advisor at a dealership
- Passion for continually improving the customer’s experience
- Strong verbal and written communication and organizational skills with customers and employees
- Enjoy multi-tasking in a fast-paced environment
- Comfortable with a computer-based scheduling environment and easily learn new software
- Willingness to continually learn and improve skills
- Valid class G driver’s license with no major convictions
- Ability to work Saturdays as part of regular schedule

We provide a competitive compensation package along with a friendly work environment that also includes:

- Performance based pay
- Vehicle allowance
- Complimentary use of vehicle detailing facilities
- Will be payed at an hourly during training. Training wage will range between $20-$22 per hour

If you believe you meet the qualifications above, please reply in confidence to the Service Manager.

Pay: From $48,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Professional Automotive Parts or Service: 1 year (required)

Licence/Certification:

- G2 or G Driver's Licence (required)

Work Location: In person

Application deadline: 2025-05-23

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