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Front of House Manager in Training

2 weeks ago

Richmond Hill, Canada Liuyishou Int'l Management Co. (Canada). Ltd. Full time

**About Liuyishou Hotpot**：**

Chongqing Liuyishou Hotpot was founded in 2000, which is a leading enterprise that specializes in managing hot pot chains and franchisees. Liuyishou now has expanded its business to more than 1,200 overseas units all around the world. In 2014, Liuyishou chose the greater Vancouver for our North America Head Office and opened our first restaurant in Richmond BC. In 2015, Liuyishou International Management Company (Canada) Ltd. was established to operate Liuyishou Hot Pot Restaurants across North America. Since then, we have directly managed a central kitchen and large-scale food processing factory, with over 20 restaurants and 500 employees in North America.

**Responsibilities and Duties**:

- Ensure that excellent levels of service are being delivered to the guests during service;
- Action guest concerns and compliments by praising staff and resolving complaints in a timely manner;
- Coordinate Front-of-house and back-of-house to complete business objectives;
- Assist Restaurant General Manager with rolling out localized marketing campaigns;
- Prepare training plan, conduct skills/competency;
- Comply with Liuyishou rules and regulations;
- Guarantee Reasonable shift schedule, allocation of tips, attendance, labor costs, and production efficiency;
- Share food improvement suggestions, innovation of new items, and manage the return of food;
- Check cleaning, equipment, fire extinguisher, attendance, process & service daily;
- Handle and report emergencies in a timely manner;
- Organize team-building events, e.g. Birthday parties, and monthly team gatherings;
- Assist Restaurant General Manager with all aspects of restaurant operations;
- Other duties as required.

**Qualifications and Skills**:

- Minimum of 3-year experience in serving, Chinese restaurant, Hot Pot, or Sichuan restaurant experience is preferred;
- Strong communication and interpersonal skills (both written and oral) in Mandarin and English;
- Strong analytical/decision-making skills;
- Ability to multi-task in a fast-paced environment;
- With events/activities planning and paperwork skills are assets.

**What We Offer**:

- Competitive Compensation: Base Salary + Performance Pay+ Volume Bonuses
- Comprehensive Training to prepare you for success
- Discounted or Free food
- Group Health Benefit
- Lucrative Associate Referral Bonus

**Job Types**: Full-time, Permanent

Schedule:

- 10 hour shift
- 8 hour shift

**Language**:

- Mandarin (required)

Work Location: In person