Assistant General Manager

Work location:
Orion Gate Playdium

City:
Brampton

What you will do:
Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your interest - let’s tell you a bit about this revolutionary new concept called
_ Playdium_.

The new Playdium is 30,000 square feet of games and food for teens, kids and families to explore, connect and play. Featuring state of the art Virtual Reality, video and redemption gaming for prizes, and a variety of recreational activities like rope courses and bowling - Playdium will be an unbeatable amusement and gaming experience. Perfect for groups of friends and families to engage in friendly competition, celebrate special occasions or simply hang out. Featuring fresh food options at a sit-down family restaurant, and fast casual dining, both accommodating for all types of occasions.

Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of Assistant General Manager - INSERT LOCATION NAME, reporting to the General Manager. This position will be based at our INSERT LOCATION NAME located at INSERT ADDRESS.

The Assistant General Manager (AGM) shall work to ensure The Playdium policies, procedures and standards are being followed and adhered to in all guest facing, technical, and culinary areas within their Playdium location. Responsibilities shall include the protection of Company assets, people, inventory and facilities, as well as the planning, evaluation and monitoring of operations, merchandise and financial areas within multiple departments to maximize sales and profitability. The AGM will support the GM directly with the locations accountability for the profit and loss performance of the venue against budget.

The Assistant General Manager is expected to professionally execute all company programs, supporting the operation of the business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality and service consistently high. It is important for the Assistant General Manager to have both a vision and the ability to maintain a culture of hospitality and positive morale, and a focus on building the bench-strength of their team compliment by providing coaching and feedback.

Responsibilities will include, but are not limited to, the following:
Operation Management
- Plan, evaluate and monitor operations in guest facing and culinary areas to maximize sales and profitability through the efficient execution of Company programs and the maintenance of Company standards.
- Drive sales through execution, managing staffing and operational budgets and plans to ensure profitability.
- Provide counsel and facilitate resolution of barriers to location performance and guest service standards.
- Evaluate practices and procedures on an ongoing basis and provide recommendations to the General Manager to optimize for changing business needs.
- Share Best Practices across departments to increase performance levels and guest satisfaction.
- Ensure execution excellence of Groups & Events within venue.
- Manage the inventory and shrinkage of all designated departments.
- Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.
- Ensure that the facility consistently meets the Playdium and legislative cleanliness and safety standards; this includes regular monitoring of the restaurant, gaming floor, redemption, mezzanine gaming areas, and restrooms.
- Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified.
- Achieve operational objectives of all designated departments by preparing and completing action plans, implementing productivity and quality measures, and standards of service.

Policy Adherence, Brand, & Procedures
- Understand and effectively follow all Playdium values, policies and procedures.
- Protect and enhance the Playdium brand.
- Practice and role model Company culture.
- Ensure all Players and department cashiers adhere to all cash handling policies and procedures.

Talent Management
- Recruit, interview, train and coach venue management, and proactively plan for succession.
- Conduct regular meetings with designated Department Managers to provide feedback, set goals and evaluate performance.
- Work with Department leaders to execute employee training and development strategies.
- Understand and implement appropriate disciplinary action for performance and behavioural management.
- Evaluate and take action to improve departmental turnover and increase employee morale by creating a supportive employee centered environment.
- Ensure fair and equitable discipline, in co