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Manager, Fraud Investigation
2 weeks ago
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
**Job Description**:
What You’ll be Doing
You will be joining the Fraud Management team that manages operational risk for Retail and Business Banking by detecting, preventing and investigating credit card and account activity fraud while effectively balancing client impact. As a Manager, Fraud Investigation you will report to the Director of Fraud Investigations. You will be responsible to provide guidance and specialized knowledge to department staff, clients and other internal areas specific to Circular Activity and Small Business Investigation activities. You will manage a team that ensures on-going operations are effectively and efficiently applied through the investigative activities that require co-ordination with CIBC group of companies and external clients.- You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._
How You’ll Succeed- People Management - Provide leadership and effective management of business unit staff to influence employee commitment to the organization, to the team, and to their job. Set appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals. Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training. Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals.- People Development - Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance and by explaining how performance expectations align with business priorities. Conduct regularly scheduled status reviews to provide business guidance, identify deviations to work plans and recommend corrective actions. Provide regular assistance/guidance to others by explaining technical processes/issues.- Client Experience - Act as second point of escalation to resolve customer issues and/or complaints. Make sound decisions in situations where ambiguity exists to minimize the exposure to loss, protect the reputation and integrity of CIBC and the privacy of customers. Advise staff in time sensitive and ambiguous situations to enable the development of good decision-making skills. Respond in writing to escalated customer complaints i.e. Client Care, Ombudsman & Compliance.Who You Are- You can demonstrate experience and knowledge of the practices, procedures and technologies related to Fraud processes.- You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location
Toronto 750 Law Ave.W., EG
Employment Type
Regular
Weekly Hours
37.5
**Skills**:
Accountable, Analysis and Reporting, Analytical Thinking, Business, Driving Accountability, Fraud Investigations, Fraud Prevention, Human Resources (HR), Industry Trends, Operations Management, Problem Solving,
