Fraud Investigator

1 week ago

Toronto, Canada Equifax Full time

**Synopsis of the role**:
**What you’ll do**
- Partner with internal client departments, such as credit risk, fraud strategy, compliance, etc.
- Review, maintain and optimize rules that trigger fraud alerts.
- Generate performance reports for leadership.
- Timely reporting of current and historical fraud trends to enrich consortium data.
- Prepare and present findings to internal leadership groups with recommendations for process improvement.

**What experience you need**
- 3+ years of relevant fraud experience in the detection, identification, investigation of fraudulent activity.
- 3-5 years of customer service or client facing roles within financial services, and/or telecommunications, insurance sectors.
- Intermediate/expert knowledge of credit adjudication processing, policies and best practices required.
- Basic knowledge of AML and FINTRAC are required.
- Knowledge of fraud case management systems.
- Industry association/membership preferred; fraud/risk specific.
- Strong interpersonal, oral and written communication skills required.
- Proficient computer skills including, MS Office Suite, Google Suite and SharePoint.

**What could set you apart**
- Product knowledge and experience interpreting credit bureau reports and utilizing fraud tools such as Citadel or FraudIQ Manager would be an asset.
- This position requires critical analytical thought, investigative review techniques, a sound fraud background, and the ability to quantify and qualify emerging fraud trends.
- This role may involve a customer facing element where strong emphasis will be on customer experience, time sensitive resolution and building trustful relationships.

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