Customer Service Representative

2 days ago

Quebec City, Canada E INC. Full time

EDealer is a website and software supplier for the Automotive Industry. Our mission is simple: To ensure car dealers build great business and manage inventory. Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow and make a difference. Today we are focused on Merchandising Automation and Vehicle Optimization. Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate, merchandised inventory.

We offer a competitive salary; a competitive bonus plan; paid time off; participation in our benefits, RRSP, and life insurance programs; continuous learning; and so much more

Schedule: Monday - Friday, 12:00pm - 8:00pm EST

**What You Will Do**:

- Resolve support issues in a prompt and efficient manner while escalating to the sales team, the support manager, or technical team members, when necessary.
- Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledgebase.
- Maintain a working knowledge regarding company’s products and systems.
- QA resolved cases that have been assigned to developers, web-developers, and designers.

**What You Will Need**:

- Minimum high school diploma. College diploma or University degree preferred.
- Strong analytical, problem solving, and troubleshooting skills.
- Ability to set priorities and meet deadlines as well as remain flexible.
- Experience with ticketing systems or helpdesk software (preferred).
- Working knowledge of WordPress CMS Platform or other CMS platforms (preferred).
- Strong understanding of Windows and MacOS operating systems and basic networking concepts (preferred).
- Languages: English required, French an asset

**What We Offer**:

- Competitive pay
- Medical, Dental & Vision
- 401k/RSP programs
- Company paid Group Life/AD&D insurance
- Paid time off
- Flexible working environment
- Continuous Learning
- And an amazing culture to top it all off

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $40,000.00 - $45,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

EDealer

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