Integrated Health Operations Supervisor

Position Type:
Temporary - Temporaire

Closing date:
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

Reporting to the Manager Integrated Health Operations, the Supervisor is responsible to provide operational support to the province’s Integrated Health Operations, including Mobile Integrated Health, MCC Clinical Team, and Collaborative Emergency Centre. The IHO Supervisor will support all staff who work within IHO programs to ensure accurate and efficient scheduling in the IHO portfolio. The IHO Supervisor will work directly with the System Support division to ensure the required IHO equipment and resources are available at all times.

This supervisory position will take direction from and act in conjunction with the IHO Manager, while also acting as a key resource for Integrated Health and Joint Operations. In a capacity covering a broad range of duties, the mission will be to keep the overall operational status of Integrated Health Operations fully functional.

Key functions of the position include assisting in maintaining procedure and processes of existing programs, monitoring scheduling, performing Service Inquiries related to Integrated Health Operations, liaising with internal partners, staff development and ensuring coverage for the IHO Manager in times of absence.

As an employee of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Duties and Responsibilities:

- The position entails, but is not limited to the following:_
- Provide operational program support to Integrated Health Operations.
- Lead and supervise IHO staff in their development.
- Engage staff in a continuous performance management process.
- Facilitate the implementation and execution of the collective agreement.
- Participate in the recruitment, selection, hiring and orientation of new employees.
- Participate in staff retention, reward and recognition.
- Work with Human Resources in the recruitment and hiring of new IHO staff, as needed.
- Work in conjunction with the Clinical Supervisor of Integrated Health Operations in the support of IHO continuing education initiatives.
- Create staff scheduling for IHO.
- Interface with District Operations Supervisors on matters that link ground Operations and Integrated Health Operations.
- Investigate and assist in resolving assigned Service Inquiries (Internal and External).
- Work with the safety operations program to promote a culture of safety.
- Liaise with internal partners to ensure all operational needs are managed in the province.
- Liaise and partner with Interprofessional Practice and Learning on program performance, education, quality and reporting indicators.
- Attend provincial and regional human resources meetings as required.
- Advise IHO Manager of staff issues relative to IHO.
- Work directly with System Support on procurement of resources and equipment.
- Participate in working groups and committees as deemed required by the IHO Manager.
- Research participation and endorsement.
- Act in the absence of the IHO Manager as required.

Qualification and Requirements:
Education/Experience:

- Active Paramedic registration with Nova Scotia Regulators of Paramedicine, and ability to maintain registration, competencies, and all requirements to be fit for practice.
- Minimum of 5 years’ experience as a Paramedic.
- Knowledge and/or expertise in EMS management high performance systems, information technology, finance, and human resources.
- The incumbent should possess a fundamental understanding of Integra