Customer Success Manager

2 weeks ago

Surrey, Canada Hoft Home Full time

**About the Role**

Hoft Home is on the verge of considerable growth and needs a customer-centric Customer Success Manager on the team to not only shape the customer experience but also contribute to building out Hoft Home's Customer Success team and practice. Reporting to our COO, this role will be critical in ensuring Hoft Home customers are fully onboarded and getting the most value out of our brand.

Location: You will be required to work on location in your own office.

**About You**
The Customer Success Manager role might be a good fit for you if:

- You’re excited about the opportunity to support a fast-growing online startup and use customer success as a key lever of growth for the business
- Extensive experience providing exceptional customer service in a contact center, retail or service environment.
- Motivated to meet personal and team sales goals and help contribute to the growth of the company.
- Proficiency with technology paired with excellent typing skills.
- Have strong reading, writing and communication skills.
- You are able to analyze data, utilize problem-solving skills, and recommend solutions
- Able to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
- You’ve helped scale early-stage enterprise startup customer success organizations successfully
- You’re a natural problem solver - you’re constantly trying to optimize all situations
- You’re humble, teachable, and eager to learn
- You thrive in a dynamic, fast-paced environment
- You love to communicate - you have an innate ability to establish high levels of trust with customers
- Looking for a challenging yet rewarding job opportunity, to further enhance your business acumen as well as personal growth.
**Benefits**
**We believe in an “Ownership Mindset” where you’ll be given autonomy and the ability to own your work.**
- At Hoft Home, there will be lots of opportunities for personal and professional growth. We believe in developing, investing, and promoting from within.
- Discounts on our products so you can experience first-hand why our customers love Hoft Home
- Working together with driven entrepreneurs and entrepreneurial talent who truly strive to make a difference
- Casual and open work environment
**About Hoft Home**:
Hoft Home is an e-commerce company that sells modern & Scandinavian style furniture. Our mission is to provide furniture pieces that implement innovative designs while upholding our meticulous standards in quality. We're proud to produce collections of furniture that can be the long-lasting timepiece for Canadians to enjoy for generations

**Salary**: $20.00-$23.00 per hour

**Benefits**:

- Casual dress
- Discounted or free food
- On-site parking
- Paid time off
- Store discount
Schedule:

- 8 hour shift
Application question(s):

- Organized

**Language**:

- English (required)

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