Agent, Claims Administration

Reference Number : 787

Status : Permanent - Full-time

Annual Salary / Hourly Rate : $62 717 - $77 474

Number of positions to be filled : 1

Application Deadline : 05/02/2025

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

VIA Rail is transforming passenger transportation with its New Fleet Program, introducing state-of-the-art trains to enhance the travel experience. As we expand, we are streamlining and optimizing our warranty claims process with our train supplier to improve efficiency and fleet reliability.

We are seeking an Agent, Claims Administration to play a key role in supporting and optimizing the warranty claims process. You will be responsible for ensuring that all claims are properly documented, tracked, processed efficiently, and ensuring the timely resolution of warranty claims. You will work closely with internal and external stakeholders. This role is essential in strengthening our Warranty Team and driving continuous improvements in reliability and performance.

**Responsabilities**:
Follow defined processes:

- Ensure that all claims are properly tracked and followed up on in a timely manner;
- Prepare and issue notices to the supplier on time;
- Follow and monitor the notice correspondences between VIA and the suppliers;
- Update claim statuses in a tracking system;
- Collaborate effectively with internal clients and the Senior Quality and Warranty Advisor to gather and verify essential data for the claims process;
- Monitor warranty claims and ensure adherence to warranty policies and procedures;
- Support the meetings with relevant parties to discuss the status of ongoing claims and possible resolutions.

Ensure proper documentation:

- Define, implement and manage an internal documentation management system;

Administrative Support:

- Provide administrative support as needed;
- Prepare claim-related documentation, organize meetings, and ensure all required information is readily available when needed;
- Gather and archive necessary information from various departments related to the claim;
- Coordinate with a representative from Operations and the Senior Quality and Warranty Advisor to confirm the back-order time to be communicated to Suppliers.

Continuous Process Improvement:

- Identify areas where the claims process can be streamlined or enhanced;
- Recommend and implement improvements to improve efficiency or increase accuracy in claims management.

**Requirements**:

- Certificate’s degree or DEC (college diploma) in a related field (legal, administration, insurance, etc.);
- 5-8 years of experience managing claims;
- Experience in the transport industry is considered (an asset).

**Competencies**:

- Strong organizational skills and prioritization: Ability to effectively manage multiple tasks, prioritize responsibilities, and ensure timely follow-ups on issues;
- Cross-functional collaboration: Ability to work effectively with diverse teams across various departments to drive solutions and improvements;
- Proactive and initiative-driven approach: Ability to take initiative, anticipate challenges, and act independently when needed;
- Good communication and interpersonal skills: Good verbal and written communication abilities to engage with stakeholders and ensure clear, concise information exchange;
- Adaptability and autonomy: Ability to work independently, manage evolving priorities, and adjust to dynamic situations;
- Meticulous and detail-oriented: Commitment to accuracy and thoroughness in all tasks, ensuring high-quality work and compliance with procedures;
- Bilingualism (written and spoken): Proficiency in both English and French for effective communication in a multilingual environment;
- Intellectual curiosity in technical elements: Understanding technical concepts will provide better insight into the issues discussed in claims;
- Technical proficiency: Good computer skills with experience using SharePoint, Microsoft Teams, and Office 365 Suite.

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel