Customer / Guest Service Agent

6 days ago

Ottawa, Canada Maintair Aviation Full time

**JOB SUMMARY**:
Customer Service Representatives (CSR’s) work under the direction of the

Owner/Operator and/or Manager (ATW) and/or Supervisors and ensure passengers &
customers are handled according to specific company policies & procedures. They are a part of

the overall Maintair Family. They will support and work alongside all areas of the company and

foster the team atmosphere of Maintair. Quality customer service, attention to detail, company

procedures, safety and team work are key components to be a successful agent. The ideal

understanding and accepting of change. They must also be flexible and able to deal with the

adapting nature of aviation.

**DUTIES AND RESPONSIBILITIES**:
Provide quality customer service to a variety of customers including: travelling

passengers, travel agencies, corporate customers, and other internal and external

groups.

Filing, handling cash, taking electronic payments and preparing cash reports.

Greeting flights, making announcements (boarding calls, paging passengers).

Work through flight IROPs as required.

Work through flight baggage issues as required.

Assist with baggage handling (bag jams/bag room congestion) and deliveries as required.

Perform Turn, RON and Ad-Hoc flight requirements as needed.

Provide cabin cleaning as needed, per carrier specifications.

Load catering/commissary/ice as required.

Brew and load coffee/hot water jugs as required.

Assist with on-board catering requirements as required.

Operate jetways, per air carrier and airport policies.

Update internal operations requirements.

Provide daily or shift reports to supervisors and/or management.

Complete customer luggage deliveries in company vehicle as required.

Other duties as assigned by management.

**QUALIFICATIONS AND REQUIREMENTS**:
Minimum College education or equivalent experience.

Clean criminal record required.

Ability to pass a personal health test (if required).

Knowledge of aviation and its related terms, short forms and verbiage.

Ability to speak and understand more than the English language would be an asset but not required.

Working knowledge of Microsoft Office, Windows, Google & Google Suite and general computer programs.

Computerized Reservations System (CRS) - Navitaire, AmeliaRes, Sabre would be an asset but not required.

Previous airline and/or in person customer service experience would be an asset.

Must have excellent customer service skills.

Must be able to work with mínimal supervision, and/or in a team environment working varied and/or split shifts.

Must adhere to all company provided procedures and company policy manual.

**ADDITIONAL INFORMATION**:
PPE required is provided to employee.

Paid training.

50c/50e cost share on all uniform requirements.

Access to staff travel benefits (if available).

RAIC Security Fee Deposit may be required.

  • Guest Service Agent

    6 days ago

    Ottawa, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...

  • Guest Service Agent

    3 weeks ago

    Ottawa, Canada Germain Hôtels Full time

    Join to apply for the Guest Service Agent role at Germain Hôtels Alt Hotel Airport Ottawa opens this January, and we’re looking for passionate, welcoming people to join our opening team. Training will begin between December 29, 2025 and January 2, 2026 — let’s take off together! "What can I do for you?" is your mantra! We're looking for that person...

  • Guest Service Agent

    3 weeks ago

    Ottawa, Canada Germain Hôtels Full time

    Join to apply for the Guest Service Agent role at Germain Hôtels Alt Hotel Airport Ottawa opens this January, and we’re looking for passionate, welcoming people to join our opening team. Training will begin between December 29, 2025 and January 2, 2026 — let’s take off together! "What can I do for you?" is your mantra! We're looking for that person...

  • Guest Service Agent

    1 week ago

    Ottawa, Canada reStays Full time

    At reStays, our company is our people. That's why we are dedicated to hiring outstanding individuals and empowering them to unlock their talent and creativity with a career they feel passionate about. We are looking to bring on multiple **Guest Service Agents** to join our growing team. Reporting to the Director of Guest Services, the Guest Service Agent...

  • Guest Services Agent

    1 week ago

    Ottawa, Ontario, Canada Silver Hotel Group Full time $40,000 - $60,000 per year

    Guest Services AgentWe are currently looking for a Guest Services Agent The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.What We OfferWork with like-minded team members who are passionate about their work and keep things fun, every...

  • Guest Service Agent

    1 week ago

    Ottawa, Canada Quality Inn Full time

    **Job Summary** **Responsibilities** - Greet and welcome guests upon arrival with a friendly demeanor. - Manage front desk operations, including check-ins and check-outs. - Handle guest inquiries and provide information about hotel services and local attractions. - Maintain accurate records of guest information and reservations using hotel management...

  • Guest Service Agent

    7 days ago

    Ottawa, Canada Sheraton Ottawa Hotel Full time

    Job description Start Your Journey With Us. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you're global, you can experience the local. Designed for the independent traveler seeking balance, there's Sheraton, The World's Gathering Place. Sheraton Ottawa Hotel is currently seeking a full-time Guest...

  • Guest Services Agent

    2 weeks ago

    Ottawa, Canada Germain Hôtels Full time

    Description"What can I do for you?" is your mantraWe're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests...

  • Guest Service Agent

    1 week ago

    Ottawa, Canada Alt Full time

    **"What can I do for you?" is your mantra** We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a...

  • Guest Service Agent

    7 days ago

    Ottawa, Canada Sheraton Ottawa Hotel Full time

    Job description Start Your Journey With Us. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you're global, you can experience the local. Designed for the independent traveler seeking balance, there's Sheraton, The World's Gathering Place. Sheraton Ottawa Hotel is currently seeking a full-time Guest...