Support Centre Coordinator

**Are you interested in being part of a PURPOSE-DRIVEN team with a passion for animals and wildlife?**

**Do you want to join a fast-growing organization making a big impact in BC?**

**We are looking for a Support Centre Coordinator to join our team.**

**In this dynamic role, you are encouraged to bring your energetic self to work every day, where you can make a big impact in the lives of British Columbia’s wildlife.**

**Wildlife Rescue values work-life balance;**

**we offer numerous values-driven employee perks and benefits to support our employees in being their best selves both in and out of the workplace.**

**Position Profile**:
The Support Centre Coordinator is responsible for coordinating the delivery of Wildlife Rescue’s Support Centre Program including the Wildlife Helpline, Admissions, Rescue, Transport and Release. This position is 24-40 hours per week, and available for fixed (seasonal) or permanent duration; we are flexible and open to discussion.

**Wage**: $19.00 - $20.55 Hourly

**Who YOU are**:
You embrace the opportunity to bring new ideas and innovative approaches to a not-for-profit driven by our Mission, Vision and Values which we live and breathe every day.

**Who WE are**:
Established in 1979, Wildlife Rescue Association of BC is a leader in the rehabilitation of wild animals and is committed to educating the public on how to coexist peacefully with wildlife. Located in Burnaby, BC, we are western Canada’s busiest wildlife rehabilitation centre, with an average of 5,000 animal patients admitted each year.

The Wildlife Rescue Association of BC is located on the ancestral and unceded homelands of the hən̓q̓əmin̓əm̓ and Sḵwx̱wú7mesh speaking peoples. We are grateful for the opportunity to be on this beautiful, shared territory.

**Employee Perks and Benefits**:

- Professional development funding and opportunities for career growth
- 3 weeks paid vacation to start
- A competitive extended medical and dental benefits plan, which includes:

- Teladoc medical services
- Employee Life insurance
- Travel protection outside of Canada
- Access to a variety of paramedical health services including counselling, chiropractors, massage therapists and more.

**Highlight of Key Responsibilities**
- Organize and coordinate daily tasks involved in operating the wildlife helpline, rescue, transport, transfer, release, and reunions of wildlife
- Plan, develop and implement training and associated materials for program staff and volunteers
- Contribute to the formation and development of trusting relationships with partner organizations, wildlife finders and donors
- Identify and build trusting relationships with government agencies, other animal organizations, veterinary businesses, educational institutions, corporations, philanthropic organizations, and individuals, that are most meaningful to the program
- Ensure appropriate policies, protocols and standard operating procedures are developed, adhered to, and reviewed, in collaboration with senior staff and volunteers
- Supervision and training of (seasonal) staff and volunteers
- Ensure appropriate and effective record-keeping systems are devised and maintained
- Perform field operations, including rescue and release, as required

**Key Qualifications & Experience**
- Degree or certificate in communications, biology, teaching, or similar discipline
- Proven ability to lead and motivate others in a fast-paced, team environment
- Exceptional interpersonal skills, relationship-building skills, and a high level of integrity
- High emotional intelligence, demonstrating self-awareness, social awareness, and empathy
- Strong organizational and time-management skills with the ability to prioritize and be highly adaptable to changing work environments
- Experience developing and implementing standard operating procedures and protocols
- Computer skills including Word, Excel, and database programs
- Ability to work flexible shifts, including weekends and statutory holidays
- Valid British Columbia class 5 driver’s license; access to a vehicle is an asset
- Knowledge of common lower mainland wildlife species, especially birds, including identification, natural history and behaviour

**Note**:
**To Apply**

Submit your cover letter and resume together in a single PDF file using our online form.

**Job Types**: Full-time, Permanent

Pay: $19.00-$20.55 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person