IT Help Desk

Position Title**:IT HELP DESK**

Job Type**:FULL-TIME, PERMANENT**

Location**:BURNABY**

**COMPANY OVERVIEW**

We are a family-owned business and have been in operation since 1993. We are well established in the hardware and power tools industry as a leader. Positioned for growth, we now have a total of 5 stores. In addition to our flagship store in Burnaby, you will see Summit Tools in Port Coquitlam, Kelowna and St. Jerome, Quebec. All our stores have a wide selection of brands with the latest products in the market including a large selection of power tools, accessories and hardware at competitive prices. We proudly serve a broad spectrum of clients from the homeowner or contractor to the industrial user, and we take pride in serving their needs.

**WHY WORK AT SUMMIT TOOLS**

We treat all our employees with dignity, respect, and kindness. We operate on results driven principles of teamwork, listening, caring and fairness. We pursue a high level of excellence and you can expect to be treated fairly and respectfully.

We are a close-knit group, all motivated to work diligently to meet the high expectations of our customers. We strive to make the company a rewarding place to work, where employees feel that they are doing meaningful work and their contributions make a difference.

**KEY RESPONSIBILITIES**
- Provide general IT support to staff
- Conduct regular maintenance and security on PCs and laptops (remotely and in person)
- Ensure all IT related equipment is functioning and maintained adequately for daily use
- Order and maintain a supply of IT related office supplies and equipment
- Work towards organizational goals and projects in accordance with company policy and IT legislation
- Ensure security systems are maintained and fully functional at all times
- Efficiently communicate any issues to management
- Prepare evaluations of software
- Ensure all servers are running smoothly, including conducting regular backups, maintenance and updates on 30-40 various servers (Antivirus, Hyper V, Sysco, etc.)

**EXPERIENCE**
- Minimum 1 - 2 years of general IT Helpdesk experience
- SQL administrative skills is an Asset
- working knowledge of VM Ware and SQL-based servers is a plus.

**SKILLSEDUCATION REQUIREMENTS**
- Must be able to work independently as well as in a team environment
- Must be quick to adapt in various work environments
- Must be a self-starter with a sense of ownership and accountability for departmental objectives
- Must have strong communication abilities in verbal, written, and presentation settings
- Must have proven organizational and time-management skills with the ability to prioritize tasks based on timelines and importance
- Must be able to handle highly classified and confidential material
- Must be able to adhere to and follow applicable company policies and procedures as well as IT legislation
- Must have a Bachelor’s degree in Computer Science, Network Systems, or Computer Engineering, or an acceptable combination of education and relevant experience

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Application question(s):

- How many years of experience do you have in conducting regular maintenance and security on PCs and laptops?

**Experience**:

- IT Help desk: 2 years (required)
- VMWare: 2 years (required)
- Microsoft Office 365: 1 year (required)
- SQL administrative: 2 years (preferred)

Work Location: In person

Application deadline: 2025-03-03