Quality Assurance Supervisor

Company Description

Design aficionados at heart, we believe in style with substance making R&D both a core competency and a passionate pursuit. To that end, we build production facilities of the highest caliber and equip them with the latest technology including our own inventions. We ensure the landscape and masonry products we design and produce are functional, durable, and astonishingly beautiful.

With 9 manufacturing facilities, 30 international patents and over 900 employees, we operate in an exciting and dynamic environment. Through exceptional product quality, innovation and a thorough understanding of our clients’ businesses, we have developed a true passion for helping our partners succeed. As we continue to expand, our team members are always offered opportunities to hone their skills, learn new abilities and pursue projects that excite them.

**Why Work for Us**

We love to brag. Techo Bloc offers its valued employees a competitive salary and a comprehensive benefits package. Here are a few of our perks:

- Leaders who are invested in your success;
- Free access to a virtual family doctor through virtual care;
- Have a dynamic job and evolving career path;
- RRSP with employer contribution;
- Develop your skills and grow;
- Epic barbecues and Christmas parties;
- Generous bonus program;
- Snack filled kitchens;
- Free parking;
- Considerable referral bonuses;
- Employee discounts on Techo-Bloc’s products;
- Employee Assistance Program (EAP available 24/7);
- English and French language courses available (if it’s a work requirement).

Intrigued? Come grow with us.

**Job Description**:
The Quality Assurance Supervisor is responsible for leading the quality department in three manufacturing facilities (2 in Quebec, 1 in Ontario). The QA supervisor will ensure the timely and effective implementation of all quality activities in the production of our concrete products. The quality assurance supervisor maintains close working relationships with other department managers and the quality technicians in order identify, solve, and prevent problems affecting product quality. They will lead all quality initiatives to reduce waste and efficiently manufacture the highest quality products to exceed all industry standards. The quality assurance supervisor reports to the Corporate Quality Assurance Manager.
- Supervise and direct quality technicians who are responsible for enforcing and other quality-related policies in order to meet product quality standards.
- Review Production Batch Records and other manufacturing-related documents to verify compliance and record keeping for all mandated manufacturing processes, quality checks, testing, & sampling.
- Manage all material recipes and mix designs for specified production facilities.
- Communicate all quality standards with raw material vendors and validate inbound materials are within specifications.
- Work with planning, purchasing and production management teams to ensure the availability and quality of inbound materials meet the needs of the facilities.
- Lead randomized auditing procedures of finished products to ensure compliance with established specifications.
- Lead the lab testing procedures, results and documentation of finished products, raw materials, and packaging components.
- Oversee the management of rejected products by properly identifying the defects, identifying the route cause, quarantine of materials, and release or disposal.
- Assist in investigating and correcting quality-related issues (including customer complaints) through collaboration with other departments.
- Make recommendations to offer/present solutions to improve the quality systems and procedures.
- Assist in the implementation of policies, operating procedures, quality systems and programs which ensure proper testing, evaluation, inspection, and technical support in order to meet product quality standards.
- Establish training procedures and lead quality training initiative within department and across other departments.
- Maintain all quality records of raw materials and finished products. Identify testing results and trends to offer solutions for improved quality and efficiency.
- Ensure good performance by quality assurance technicians by mentoring, training, setting expectations, providing accountability, and performing evaluations.
- Identify and develop standard operating procedures to improve quality.
- Staff and train new quality technicians. Hold the quality team accountable for performance expectations
- Required overnight travel 15-20% (every 6 weeks will drive to our STH, QC facility and stay Mon-Frid)

**Qualifications**:
**Required Skills/Abilities**
- Training and experience in building material testing using CSA standards strongly preferred.
- Ability to work under pressure (in an extremely fast paced environment), meet deadlines (overtime work as required) and make effective decisions.
- Ability to handle multiple tasks simultaneously.
- Skilled in org