Key Holder

**Who we are**:
IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgement. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.

There are three major things that differentiate IT’SUGAR from other candy retailers. One is the product - an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance - full of bright colors, loud music, and lighthearted rebellion. Third is the people - passionate, optimistic, and energetic.

Our Key Holders are the premier “RETAILTAINER”, providing unforgettable customer experience, and promoting brand awareness.

**JOB RESPONSIBILITIES**

Coaching:

- Lead, coach and motivate through positive, enthusiastic brand representation and present solutions for ongoing challenges.
- Leads by managing through change and adversity.
- Holds self and staff accountable for achievement of goals and metrics.
- Holds self and staff accountable to our Core Values and coaches to the behaviors associated with them.

Accountability:

- Display enthusiasm and promote a cohesive group working environment; work closely with others as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
- Represent brand and core values appropriately at all times.
- Must be proficient in product knowledge.
- Must be able to work alone or with minimum amount of supervision.

Selling Skills:

- Ensures retail Indicators, Supporting KPIs and Financial Goals are achieved. (Sales, Conversion %, UPT, DPT, AUR etc.).
- Drives brand loyalty by adopting an experiential selling environment, by setting the theater in a fun and engaging way.
- Demonstrates selling skills through explaining benefits, features, prices, quality, value and other information, builds the business through providing the ultimate consumer experience.

Customer Relations:

- Shares information and communicates clearly to all levels internal and external.
- Maintains the spirit of ownership by demonstrating problem solving skills to overcome obstacles and challenges.
- Must be able to articulately convey the brand language.

Operations:

- Ensures all operational standards are maintained.
- Maintains store cash handling records, reports and opening and closing procedures.
- Reviews merchandise orders and inventory levels for accuracy and consistency.
- Ensures visual standards are appropriate and support the brand image.
- Merchandises displays to visual guidelines.
- Capture information on retail customers to enhance sales, maintain store’s client file.
- Plan, coordinate and set-up for special events and promotions.
- Maintain communication with associates regarding product recommendations to increase sales/inventory.
- Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with Store Manager.
- Operational Responsibilities include cleaning, trash removal, backroom/rest room maintenance, mopping floors, etc.

**JOB REQUIREMENTS**
- Education: High School diploma or equivalent
- Years of Experience: 1 - 2 years of Professional Level of retail
- Must have prior sales and management experience in a retail environment
- Willing to work a flexible schedule of days, evenings, weekends, and holidays
- Must be able to use PC and operate office equipment.
- Standing: While performing the duties of this Job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear.
- Lifting: The employee is frequently required to walk and lift product in order to properly merchandise it. The employee must frequently, and independently, lift and/or move up to 25 pounds. Employee needs to be able to lift up to 50lbs (may be assisted with this task).

**Want to learn more about us?