Branch Manager

Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded
by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old
Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in
Burnaby and sixteen other branches. We are committed to remaining a family business and are proud to have the third
generation working in the business. The company's mantra is to ‘inspire excellence and trust’ by providing creative
solutions and unrivalled experiences, in-store and online, that make RSL the choice for customers, suppliers, and

**_ RSL Mission_**
Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

**_ RSL Vision_**
To be the environment that inspires excellence and trust within our community.

**_ RSL Values_**
Gracious, Collaborative, Courageous, Innovative, Community Focused and Exceptional Experience

**The Opportunity**:
The Branch Manager provides leadership and support for all aspects of the Branch: incorporating sound business management practices; mentoring sales staff; accountability for assets, budgets, profitability, and personnel; adherence to company policies; implementation of safe work practices; support of sales efforts and maintaining the desired level of service to both external and internal customers.

**_ Duties and Responsibilities_**

**_ Sales & Marketing_**
- Increase Refrigerative Supply’s share across local markets and sustain profitable business growth.
- Forecast, develop and execute strategic business and sales plans. Work with channel managers to develop strategy on key product categories.
- Lead Branch efforts to identify, secure, and retain customers by actively networking with community businesses; professional leadership; establishing relationships that enhance the reputation of RS and the Branch.
- Call on key customers, build relationships and look for opportunities.
- Adhere to account management principles and identify and pursue opportunities. Ensure the development and maintenance of strategic sales plans and provide leadership to the Inside and Outside Sales Representatives.
- Support marketing initiatives and ensure sales team does the same.
- Work with marketing and channel managers to come up with programs to grow sales within the region.
- Build and maintain a climate of excellence. Set the example for team members to provide high-quality, cost-efficient, customer-directed service and meet or exceed Branch performance targets.
- Monitor customer satisfaction and takes action to address satisfaction issues promptly and decisively. Manage the schedule and participate in the company’s after-hour business, On Call.
- **_Operations_**
- Provide effective inventory control and logistics management methods to ensure the Branch leverages the efficiencies of all aspects of its business to maximize profit and customer satisfaction.
- Manage and capitalize on Branch assets and resources (people, financial, and material)
to achieve business objectives.
- Oversee the administrative procedures related to sales, people and culture, logistics, and operations following the policies, standards, and values of Refrigerative Supply.
- Ensure that all documentation and paperwork is submitted to Head office in a timely fashion.
- Ensures a clean and safe work environment for both customers and staff.
- Act and manage the Branch with honesty and integrity, following the highest ethical standards; complies with all local, Provincial, and Federal regulations.

**_Team Management_**
- Provide leadership in developing employees according to People and Culture policies and standards, including coaching and motivating employees by providing effective feedback and training.
- Hold monthly branch meetings to communicate key issues and address employee operational concerns.
- Provide an atmosphere of teamwork among employees.
- Working closely with the People and Culture team; recruiting, interviewing, and hiring staff personnel for openings in sales and warehouse positions.
- Monitor job performance to ensure employees meet or exceed Refrigerative Supply’s standards of excellence.

**_Skills and Qualifications_**
- 2-5 years of HVAC branch management experience preferred.
- HVAC/R Technical experience is required.
- Progressive sales and operational experience with a proven track record of success.
- Strong customer service experience and superior relationship-building skills.
- Experience in a lead or supervisory role with responsibility for the productivity or development of others is an asset.
- Post-secondary degrees and/or supplementary courses are an asset.
- Excellent analytical, written, communication, and organizational skills.
- Working knowledge of Word, Excel, and Outlook.
- Driver’s license.
- Access to own vehicle.

RSL uses a behavioural assessment resource as standard protocol in our rec