Client Service Manager

Job Details

Description

**We offer more than a job, we offer a career**
- We support our employees to shape their career by encouraging continuing education and investing in training and development.
- We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
- We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
- We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
- We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
- We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

**Who we are.**

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 offices across the country. Our employees have free rein to demonstrate their creativity, leadership and entrepreneurial skills since we believe in each one of them. BFL CANADA is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 140 countries around the world.

**We are looking for an experienced commercial insurance Broker (Client Service Manager) for our Halifax Office**

As a Client Service Manager, you will be responsible to provide support to our Producers and service their clients. This position will also provide, where required, exemplary service and products to new and existing clients by building and fostering strong relationships with insurers and other industry service providers.

If you are looking for a dynamic work environment, keep reading

**Your day as a Client Service Manager**
- Proactively support a book of businesses by reviewing the client’s exposure, loss history and proposing appropriate coverage’s and/or solutions.
- Ensure maximum retention of book by providing exceptional client service, regularly contacting existing clients to ensure quality service is being delivered.
- Identify needs of prospective clients through research and involvement with relevant resources, utilize division and corporate resources when possible.
- Place new business as well as renewals and endorsements in a timely and efficient manner.
- Review policy wordings and other documentation for accuracy and completeness.
- Participate in industry functions and targeted public relations activities.
- Maintain extensive market and client relationships.
- Oversee the preparation of underwriting submissions; maintain appropriate documentation for various accounts and/or correspondence.
- Maintain expiry lists, records, and policy files to ensure that they are organized and up to date.
- Request and follow up with insurers for outstanding information, endorsements, or policy documentation.
- Establish appropriate procedures for claims administration and loss prevention activity.
- Monitor and follow up on outstanding client receivables.
- Work with accounting to resolve accounting discrepancies and related issues.
- Perform other duties and special projects as required.
- Minimum of 5 years of work experience in insurance.
- Nova Scotia insurance license (and ability to obtain additional Provincial Licenses).
- CIP or CAIB designations preferred.
- Good understanding of commercial property, liability, and auto insurance.
- Strong verbal and written communication skills.
- Knowledge of EPIC is an asset.
- Strong with Microsoft Office.
- Customer focused and sales oriented.
- Ability to work well independently and as part of a team.
- Detail oriented with excellent organizational and time management skills.
- Bilingual (French and English).

**More about us**

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: bflcanada.ca/

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.