Laa-23-45 - Certificate & Tariff Officer

1 week ago

Edmonton, Canada Legal Aid Alberta Full time

Legal Aid Alberta is seeking to fill a full-time permanent Certificate & Tariff Officer position our downtown Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. The position requires high degree of interpersonal and coordination skills. You will play an important role in the justice system, helping safeguard the legal rights of Albertans and bringing them closer to the resolution of their legal challenges.
Who You Are
Working at Legal Aid Alberta means you care about people and empathize with their situation. You have excellent communication skills especially in challenging situations. You have strong interpersonal skills, are organized and able to exercise judgment based on detailed knowledge of company processes, rules and regulations. You are detail-oriented, administratively strong and thrive in a fast-paced team environment. You are always looking to contribute to the organization success.

**Job Description**:
Reporting to the Manager, Certificate, Tariff and Administrative Support, some of the key responsibilities include:

- Act as a Tariff, invoicing and certificate resource, communicating with lawyers and Administrative Staff internally and externally in response to inquiries made and concerns raised.
- Review authorization requests from lawyers for various certificate-based items.
- Review and manage change of counsel, termination of service and cancellation of service requests.
- Schedule Roster and Staff lawyers for Duty Counsel assignment throughout the province.
- Answer phone queries from members of the legal community.
- Identify opportunities and make recommendations for improved service delivery.
- Assigns lawyers to client files that have been approved for coverage considering defined business rules.
- Performs other duties as assigned.

**Qualifications**:
**Education and Experience**:

- Post-secondary degree, diploma or certificate in legal, criminal justice or business-related discipline is preferred.
- Minimum 2 years of administrative experience.
- Preferred minimum 1 year experience in an accounting position and/or a client file management position in a medium size organization, preferably law and/or justice related.
- Preferred general knowledge and experience in the legal system.

**Knowledge and Skills**:

- Knowledge of accounting, legal terminology and court systems would be considered an asset.
- Knowledge of LAA Tariff, rules, policies and procedures would be considered an asset.
- Able to use and proficient in Microsoft suite
- Knowledge of CRM (preferable but not necessary).

What We Offer
Perks of working with us
- RRSP 7 % employer contribution
- Health and dental benefits
- Health and wellness accounts
- Employee assistance program
- Team environment
- WFH opportunities

How to Apply

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