Consumer Care Expert

2 days ago

Toronto, Canada Spinrite Full time

**Job description**:
Spinrite is the largest craft yarn and sewing thread company in North America. As an industry leader focused on driving growth and execution excellence, we are looking for a Consumer Care Expert to join our growing Digital Marketing team.

**Duties and Responsibilities**:

- Assist with various pattern inquiries, providing clear and helpful instructions, and working with pattern designers to ensure consumer satisfaction
- Assist consumers with placing and tracking orders, shipping concerns, and refund requests
- Investigate and respond to order issues.
- Maintain data regarding quality issues related to company products and patterns
- Assist with corporate Donations program
- Assist with the identification of problems and trends in consumer issues.
- No specific responsibility for health and safety of others, beyond following standard defined health and safety procedures and reporting any observed workplace hazards.
- Perform other duties as required

**Qualifications**:

- Ability to type 50 wpm while talking to consumers
- Strong computer skills including Microsoft Office 365, Word, and Excel, with an ability to learn job-specific software programs and processes
- Excellent communication skills, both verbal and written
- Attention to detail and ability to organize work and time for efficiency and productivity
- 2-3 years of relevant work experience in consumer/customer service in a corporate environment
- Knitting, crocheting and/or sewing experience
- Hands on experience with Salesforce Service Cloud or similar Client Relationship Management platform
- Secondary School diploma

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