Disability Case Administrator

**Requisition number**

SCHII00053

**Job Category**

Support Staff

**Posting Start Date**

May 7, 2025

**Posting End Date**

May 21, 2025

**Location**

TDSB Head Office

**Geographic Location**

Toronto

**Panel Type**
- Not Applicable

**Working at the TDSB**:
Our staff members are the backbone of our system. Becoming a part of the TDSB team means joining a talented community of educators and support staff dedicated to enriching the lives of all students and helping them to achieve success.

The TDSB is one of the largest and most culturally diverse school boards in Canada, with approximately 246,000 students in 584 schools and approximately 40,000 employees. We offer a dynamic, challenging work environment and unmatched career opportunities for our staff.
Please review the information provided and explore the exciting career possibilities the TDSB has to offer as we continue to establish ourselves as the leading school board of the new millennium.

**_SCH II-25-2047NTE_**

**Disability Case Administrator**
**1 - Acting Position**
**Health, Wellness & Abilities**
**Schedule II, Level 6**
**(Non-Union - 12 Months)**
**$87,186 - $104,634**

**The Toronto District School Board adheres to equitable hiring, employment, and promotion practices.**

**Overall Purpose**:
Reporting to the Disability Case Officer or Central Coordinating Principal, the Disability Case Administrator will be responsible for administration of the Board’s short term leave disability plan (STLDP) and WSIB. Responsibilities include claims adjudication, on-going case management, claim notification, return to work, work accommodations and transfer of employees from STLDP to long term disability (LTD).

The Disability Case Administrator will serve as a resource for employees, managers, supervisor, unions, federations, external providers and other parties with respect to disability case management processes.

**Summary of Duties**:

- Review and analyse medical information received and adjudicate claims ensuring legislative compliance and adherence to collective agreements, terms and conditions, related policies, procedures, practices and guidelines;
- Identify cases requiring further medical management and arrange/facilitate for medical examinations and other health evaluations (e.g., IME’s, rehabilitation services,);
- Follow up with claimants to ensure appropriate information is received to adjudicate claim;
- Request additional information from the treating physician, where necessary;
- Work closely with various stakeholders to ensure effective early intervention;
- Maintain regular contact with employee and various stakeholders throughout the disability management process;
- Analyze restrictions and limitations and ensure appropriate plans are in place to address the same;
- Liaise with medical providers to ensure effective and timely return to work and appropriate rehabilitative plans are implemented that will enable successful re-entry of employees into the workplace;
- Facilitate the seamless transition of employees transferring to Long Term Disability and returning from LTD;
- Enter and update claims information on disability claim management system (e.g., Parklane);
- Escalate complex cases to the Disability Case Officer, Central Coordinating Principal or Coordinator,as required;
- Ensure disability and WSIB claims are processed in timely manner including providing claimants with appropriate information;
- Communicate claims information and decisions to appropriate stakeholders, as required;
- Maintain confidentiality of all medical records and documentation;
- Provide interpretation, advice, guidance and assistance to employees regarding the short term disability management program, WSIB and EAP;
- Develop timely, safe, and effective return to work plan and strategies in conjunction with employees, managers/supervisors, union/federation;
- Facilitate return to work through various strategies, which may include site visits, as required;
- Deliver training programs and communication strategies as required;
- Attend and participate in meetings including committees and workgroups;
- Liaise with various stakeholders as required;
- Provide support for grievances/arbitrations/hearings, WSIB appeals and tribunals; and represent the Board where required;
- Assist with the preparation of submissions for grievances/arbitrations/hearings, WSIB appeals and tribunals;
- Review and analyse reports (e.g., absence reports) to determine trends, appropriate course of action and interventions required and provide information to others as needed;
- Monitor and review absence information (e.g. consecutive absence reports) and ensure appropriate adjustments are made to sick leave allotment, vacation and miscellaneous quotas;
- Monitor return to work and ensure quota allotments are adjusted further, as needed,
- Respond to inquiries regarding related entitlements as per Collective Agreement requirements and Terms and Conditions, and
- other duties as as