Claims and Parts Analyst

5 days ago

Montréal, Canada Primo International Full time

**Join Primo - Where Service Meets Solutions**

Do you take pride in helping customers and solving problems with efficiency and empathy? Primo is seeking a reliable and customer-focused **Claims & Parts Analyst** to handle inquiries related to damaged products. You’ll play a key role in maintaining our brand’s reputation by ensuring customer concerns are addressed with care and accuracy.

**What You’ll Be Doing**
- Serve as the first point of contact for customers with issues related to defective or incomplete product orders.
- Process claims and initiate replacement part orders accurately.
- Maintain detailed records of customer interactions, orders, and solutions provided.
- Coordinate with internal teams to follow up and ensure timely resolution of client concerns.

**What You Bring to the Role**
- 3-5 years of experience in customer service or a similar role (claims/parts handling an asset).
- Excellent written and verbal communication skills in **both English and French**.
- Proficient in Microsoft Office.
- Strong attention to detail, time management, and follow-through.
- Self-motivated and capable of working independently, while also being a strong team player.
- Positive, solution-oriented attitude with a passion for helping customers.

**Why You’ll Love Working at Primo**

We believe great work starts with a great work environment. Here’s what we offer:

- **Dental Care & Vision Coverage**:

- **Extended Health Care & Life Insurance**:

- **Disability Insurance**:

- **On-Site Parking**:

- **Paid Time Off & Store Discounts**:

- **Regular Bi-Weekly Team Gatherings**

At Primo, you’re not just filling a role — you’re part of a team that values customer experience, integrity, and continuous improvement.

**Job Types**: Full-time, Permanent

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- VRSP

Schedule:

- Monday to Friday

Work Location: In person

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