IT Support Specialist

Full-time position

**Schedule**:Monday to Friday, 8:00 AM 5:00 PM

**Branch location**: Red Deer, AB

**Reports to**: IT Manager of A.R. Thomson Engineered Solutions Inc. (ARTES)

**General Accountability**:
**Roles & Responsibilities**:
**Active Directory and Azure Integration**
- Basic management of user accounts, permissions, and group memberships within Active Directory.
- Collaborate with system administrators to integrate on-premises systems with Azure services.
- Computers and user’s level of access control and permissions.

**Microsoft Suite Expertise**
- Utilize deep knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to assist end-users in optimizing their productivity and efficiency.
- Support Microsoft Teams, One Drive, SharePoint and Outlook.

**Computers Maintenance and Upgrades**
- Perform regular system maintenance tasks, including software updates, patches, and security configurations.
- Monitor computer’s performance and proactively address potential issues to minimize downtime.
- Assist in planning and executing desktop hardware and software upgrades as required.
- Perform computer’s scheduled maintenance under stablished procedures.

**Technical Support**
- Provide expert-level desktop support to end-users, resolving hardware, software, and connectivity issues promptly and effectively.
- Collaborate with team members to ensure consistent and reliable end-user experiences across all desktop systems.
- Respond to user-reported issues via helpdesk, providing clear and concise solutions and guidance.
- Document support tickets, troubleshooting steps, and resolutions accurately for future reference.
- Escalate complex technical problems to higher-level IT staff or vendors as necessary
- Experience on MS Windows, Mac OS troubleshooting and resolution.
- Experience on Android configuration and troubleshooting.
- Basic Network protocols understanding and troubleshooting.
- Ticketing system experience is preferred.
- Network Printers support, installation, troubleshooting and management

**User Training and Knowledge Sharing**
- Share technical knowledge and expertise with team members, promoting a collaborative learning environment
- Document standard solutions to common issues and create SOP to build the IT KMS.

**Physical duties**
- Able to lift to 45 lbs (20 Kg)
- Perform some work in reduced and/or elevated spaces.

**Cybersecurity**
- Meraki and Unifi Firewall basic management and understanding.
- Train and support employees on cybersecurity awareness.
- Antivirus and Endpoint basic management
- BitLocker management

**Training and knowledge**
- Comptia A+
- CompTIA Security+
- CompTIA Network +

**Other relevant experience**
- 5 Ss
- Kaizen
- Poka Yoke
- IT Inventory management
- Automotive experience is preferred

**Qualifications & Requirements**:

- Bachelor's degree in Information Technology or related field (or equivalent work experience)
- Profound knowledge of Active Directory user and group management.
- Familiarity with Azure services and integration concepts.
- Prior experience in desktop support and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and prioritize tasks effectively.
- Strong problem-solving and critical-thinking abilities.
- Prior experience in desktop support and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and prioritize tasks effectively.
- Strong problem-solving and critical-thinking abilities.

**Preferred qualifications**:

- Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Fundamentals).
- Experience in a manufacturing or production environment.
- Familiarity with specialized manufacturing software.

We offer competitive compensation packages, opportunities for professional growth, and a supportive work environment. Join our team today

**Salary & Benefits**:

- Full Health Benefits include Dental and vision care, life insurance, extended health care, long-term disability, and an employee assistance program
- Pension plan (RPP)
- Annual Profit share
- Work anniversaries recognition
- Growing opportunities
- Convenient location with on-site parking

**Health & Safety Commitment**:
All employees are responsible for working in a manner that safeguards themselves, their co-workers, and other persons not engaged in the work but present on our site and the environment. Employees have three basic rights that are protected by law: (1) the Right to Know what hazards are present at their worksite; (2) the Right to Participate in keeping their worksite healthy and safe, and (3) the Right to Refuse work that they believe to be dangerous to themselves or others. Our 3 fundamental principles within the ARTES safety program are (1) Commitment to maintaining a safe and healthy workplace; (2) Compliance with Company Health and safety requirements and OHS legislation; (3) A