Help Desk Level 2 Technician

Company & Brand Overview:
At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or wants to become a member of our team. Our goal is to be the first choice of our guests, team members, supplier partners, communities and investors by living our values and promises in everything we do. These values and promises describe how we conduct business, achieve our goal, and live our passion. We offer opportunities at the corporate level, as well as across all our concepts, including: Jack Astor’s Bar and Grill®, SCADDABUSH Italian Kitchen & Bar®; Canyon Creek®, Reds® Wine Tavern, The Loose Moose® and The Antler Room, Duke's Refresher® + Bar and Abbey’s Bake House in Muskoka. So what are you waiting forcome learn more and see if you have what it takes to join our team

Duties & Responsibilities:
**As a Help Desk Technician you will be responsible for the following**:

- Provide telephone and on-line support for remote users working with Windows OS, MAC OS, MS Office, and Office 365 cloud.
- Complete on-site equipment installation and service for 60+ restaurants, most often within the GTA and occasionally outside of Ontario including the US.
- Analyze and determine service priorities, plan daily travel schedule, investigate user complaints, troubleshoot and resolve system/hardware/software problems.
- Deliver exceptional service to internal customers by examining complaints, identifying solutions, suggesting improved methods and techniques and recommending system improvements.
- Establish service by studying system requirements, ordering and gathering components and parts, completing installation or repair and performing acceptance tests.
- Maintain computer hardware inventory and service spares.
- Develop and maintain support logs and installation procedures.
- Contribute to and maintain user and technical systems documentation library.
- Build and maintain high quality customer relationships through consistently demonstrating a high level of professional service and demeanor.
- Remain current and up to date in job knowledge through professional development opportunities, reading related publications and communications etc.
- This is an on-call position following an on-call schedule shared by other members of support team.

Qualifications:

- Minimum completion of a post-secondary diploma, certification or degree as a Computer Support Technician or in a related discipline such as Network Administration or Computer Science.
- Windows Operating Systems 7 and above, Office Productivity Software both cloud and on-premise and Hardware Troubleshooting.
- Equipment installation and maintenance experience with proven troubleshooting skills required.
- Results oriented with the capacity to successfully manage multiple and competing priorities and timelines.
- Demonstrated ability to build strong customer relationships through reliable completion of responsibilities.
- Decisive with the ability to make informed on-the-spot decisions as needed.
- Superior analytical, problem solving, organizational, and investigation skills.
- Effective communication, reporting and documentation skills.
- Inventory management experience.
- Demonstrated regard for confidentiality, quality, results, and teamwork.
- Required to travel as required for equipment service most often within the GTA both within and outside of normal office hours.
- Travel outside of Ontario including to the US is required at infrequent times including multi-day trips.
- A personal vehicle and a valid G license necessary.
- Typical responsibilities are performed 60% in-restaurant, 35% in office support/phone support, 5% documentation.
- Must be able to safely lift up to 45lbs of computer equipment up and down stairs occasionally.
- Possess five values that define our people:
- ** Hospitality.** Enhancing the dignity, comfort and well-being of Our People.
- ** Authenticity.** Being forthright, truthful and transparent with Our People.
- ** Quality.** Working to always improve the experience of Our People.
- ** Fun.** Bringing the spirit of laughter, celebration, sharing and joy to Our People.
- ** Courage.** Acting with conviction in the balanced interest of Our People.
- Service Inspired Restaurants® is committed to fair and equitable recruiting practices. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible work environment. If you are contacted for an interview and require accommodation at any stage of the interviewing process, please let us know._