Manager, Underwriting Operations

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
- We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Reporting to the Director, Product and Underwriting, the Manager P&U/W is responsible for leading a Product specific team (property) within our Corporate Personal Insurance area. The manager is accountable for leading a team of product analysts in all phases of design and deployment of product initiatives, changes, and enhancements. This role is also responsible for providing underwriting oversight and direction to our operations teams.

**Main responsibilities include**:

- Lead the team of Corporate Underwriting product analysts, providing leadership and direction
- Support the execution of the Personal Insurance business strategy to deliver on the operational plan
- Responsible for the development of new and/or enhanced product features, underwriting criteria and guidelines to algin with our portfolio strategy
- Develop and implement controls and strategies to support profitable growth, enhance underwriting quality and mitigate against risks
- Ensure changes adhere to underwriting philosophy and maintain the integrity of the portfolio strategy, practices, and governance
- Assist with product and change implementation efforts with Personal Insurance Initiatives teams, TS, and other internal partners
- Work closely with regulators in various jurisdictions
- Consult with Portfolio Management to understand trends and business quality, to support operational objectives
- Research, analyze and present recommendations to PI leadership on emerging product and underwriting trends/opportunities/threats
- Provide competitive product comparisons when required to support ongoing changes to products and underwriting criteria

**What do you bring to the role?**
- University degree
- Industry-related certification is an asset (CIP/FCIP/CRM or equivalent)
- 5-8 years of related industry experience
- Prior leadership experience within the Insurance industry
- In-depth underwriting knowledge in one or more lines of business including wordings, underwriting guidelines and policy terms and conditions
- Strong collaboration skills and stakeholder management
- Excellent analytical and problem solving with the ability to select and implement best solution
- Advanced decision-making skills
- Excellent communication skills (written/oral) required with the ability to foster positive relationship across teams
- Being Bilingual English and French is an asset
- Strong proficiency in Microsoft Office suite of products

High degree of proficiency with English required to service customers, both internal to the company and external, across Canada

Posting Range is $$77,100 - $142,000

**What’s in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**

This role requires successful clearance of background checks (including criminal checks and leadership references).

LI-Hybrid

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