Sales Technical Support, Coordinator

5 days ago

SaintEustache, Canada Bath Fitter Full time

**Who are we?**

For nearly 40 years, Bath Fitter has been perfecting its process to meet customer needs and deliver the best bathtub experience possible. Every day, we aim higher - to improve our products, service, and customer satisfaction. Our vision is to be an outstanding employer and a trusted business partner.

We’re proud to be certified as a “Best Place to Work” and “Most Admired Corporate Culture in Canada.”

**What is this role about?**

Become the **go-to hub for technical support coordination** As the **Sales Technical Support Coordinator**, you’ll be the central link between clients, technicians, internal teams, and external partners. From managing project timelines to tool development and customer follow-ups, you'll play a key role in delivering great service and operational success.

**Why join Bath Fitter?**
- Stable schedule + remote work 1x/week
- Group insurance + employer contribution to retirement plan
- Vacation, personal days, and time off during the holidays
- On-site bistro, gym, and employee discounts
- Opportunities to contribute to Canadian & U.S. projects
- Friendly, supportive, and growth-oriented culture

**Key responsibilities**

**Technical coordination & customer service**
- Manage and prioritize requests from the technical support inbox
- Communicate with clients to clarify needs and plan coordination calls
- Take meeting notes and draft action plans with deadlines and responsibilities

**Tool development & project tracking**
- Coordinate tool creation with plants in St-Eustache and Tennessee
- Track internal/external tooling requests and project timelines
- Lead kick-off meetings for new or replacement tools

**Maritime support**
- Assist with planning site visits and coordinating inspection documentation
- Monitor tooling changes and update stakeholders

**Product & data management**
- Maintain the Approved Cleaner List and share monthly updates
- Manage and update the Tub Spec Tool and bathtub ID catalogs quarterly

**Ideal profile**
- College diploma in a relevant field
- 2+ years of experience in a similar role (manufacturing = asset)
- Familiarity with ERP systems (e.g., Navision)
- Proficiency in Microsoft Office (Excel, Outlook, Teams)
- Bilingual - fluent in English and French

**Key competencies**

✔ Strong customer service mindset
✔ Analytical thinker with strong prioritization skills
✔ Self-starter who can manage projects independently
✔ Great interpersonal skills and professional demeanor
✔ Comfortable in a fast-paced, ever-evolving environment

We believe life’s too short not to be passionate about what you do.
Looking forward to meeting you

Proficiency in French and English is required as the employee will be working with employees and clients in Canada and the United States.

LI-MG1
Goudreau

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