Manager, Continuous Improvement

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
Manager, Continuous Improvement
**Status**: Full time
**Schedule**: Monday - Friday
**Additional Requirements**: NA
**Number of positions**: 1
**Internal Application Deadline**: 16 July 2025
This vacancy is for an existing position.
This role is a full time one-year contract and is located at our Ontario office, 100 International Blvd, Toronto, ON location. Some travel required, both within and outside the province.
At LifeLabs, we are focused on our vision of building a healthier Canada We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 21 laboratories and service over 19 million patients each year.
Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers. With over 5,000 employees, we all make a difference and that’s why our people are so important to us.
This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.
**Key Responsibilities**:
Continuous Improvement
- Lead and facilitate continuous improvement projects to enhance performance in safety, quality, delivery, cost, and employee engagement.
- Manage the development and deployment of Lean tools and methodologies that will raise the skills and knowledge of LifeLabs employees
- Build CI capabilities by training and mentoring staff at all levels in Lean/Six Sigma principles and problem-solving methods.
- Analyze data and business processes to identify inefficiencies, bottlenecks, and areas for cost reduction or productivity improvement.
- Collaborate with functional leaders to develop and maintain a culture of continuous improvement throughout the organization.
- Establish and track key performance indicators (KPIs) to measure impact and progress of CI initiatives.
- Support change management efforts and ensure stakeholder alignment and buy-in for process changes.
- Lead or support kaizen events, value stream mapping sessions, and root cause analysis workshops.

Enhancement Request Management
- Serve as the primary point of contact for all system enhancement and feature requests.
- Collaborate with stakeholders to gather, document, and clarify enhancement needs and user stories.
- Maintain a centralized backlog and tracking system for all enhancement and feature requests.

Prioritization & Planning
- Facilitate prioritization sessions with stakeholders using data-driven frameworks (e.g., RICE, impact/effort).
- Align feature development with strategic business objectives, capacity constraints, and technical dependencies.
- Partner with product owners and development leads to scope features and assess feasibility and complexity.

**Requirements**:

- University degree in Engineering, Business, Science or equivalent
- At least 5-7 years of experience in a similar role
- Has access to a vehicle and valid driver’s license
- Proven ability to take strategic direction and objectives and develop and deploy supporting tactical plans, then providing direction and overall team management to execute the plans.
- Strong change leadership experience in a high volume, highly complex product/services mix environ