Manager, Product Management

Want to make a difference in your career? Consider this opportunity.

The Manager, Product Management and Delivery will be responsible for day-to-day management of the Product Management and Delivery team including engaging across departments to embed digital-first practices, processes and tools. A strong collaborative working relationship with the leadership team across Digital Excellence in Health (DxH) as well across Ontario Health is essential. The Manager, Product Management and Delivery is responsible for championing the portfolio's vision to re-imagine our digital and virtual assets to create a better, more connected healthcare system, along with evolving and encouraging a citizen-centered, digital-first mindset within their teams. As a leader of the “One Ontario Health Community”, the Manager, Product Management and Delivery will ensure employees understand how their work contributes to Ontario Health’s broader organizational objectives, while also ensuring business partners and stakeholders have visibility to the value their teams provide.

Working closely and in collaboration with the Director, Product Management & Delivery, the person in this position will demonstrate the ability to think strategically while being able to execute tactically as they are engaged in daily activities. As a results-driven individual, the Manager, Product Management & Delivery relies on excellent time and priority management skills and strong relationship and stakeholder management skills to ensure clients are supported and deliverables meet and exceed business expectations.

Here is what you will be doing:
People Leadership- Provides full scope of leadership responsibilities to a multifunctional team including recruitment, setting/measuring performance expectations and outcomes, career development/counseling, approval of leadership and training opportunities, and performance management. This includes overseeing and ensuring the quality of outputs, effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary- Works with Human Resources to manage employee relations issues, resolve interpersonal disputes, concerns and/or problems in a matter that is fair and consistent with organizational/corporate and department policies- Promote a teamwork environment where staff from diverse multilingual and multicultural backgrounds can interact productively and efficiently- Directs, trains, mentors and coach’s transformation, customer value and product/service team members and functional experts to grow capabilities and key skills.- Oversees work-planning activities while maintaining work-life balance for each staff member- Fosters a culture of engagement and high-performing teams that attracts, retains, develops, and motivates their team by fostering an inclusive work environment, communicating vison, organizational mission, guiding principles, values, strategies and managing career or skill development planning for the team.- Empowers staff to take responsibility for their jobs and goals, delegating responsibilities and clearly define expectations, accountabilities and provides regular feedback.

Product Management, Design, Delivery and User Experience- Develop and actively maintain or provide guidance on product roadmaps and backlogs outlining customer themes, epics and stories while prioritizing the backlog to focus on the highest impact work for customers and stakeholders as part of user experience. The Product roadmaps should be based on business objectives and facilitate evolution of technology products through their complete product lifecycle to ensure technology currency from concept through to replacement or decommissioning- Sponsor and provide oversight to delivering enhancements and/or new capabilities defined on the roadmap to products within department in alignment to philosophy of continuous improvement.- Provide leadership on product design, development and quality assurance that aligns with Ontario Health’s business objectives and for advancing best practices across all areas of product management and delivery- Ensures effective product delivery by providing support in planning, prioritizing and scheduling.- Promotes and supports a continuous learning environment and best practices adoption by leading by example- Ensures effective user experience best practices are embedded in product management, design and delivery- Ensures product decisions making is grounded in User Research and Data to build user centered products and enhancements that address a real need- Ensure service excellence with system stakeholders by providing available, reliable and secure access to OH digital and virtual services- Support efficient onboarding for OH digital and virtual services access/integration- Work closely with Operation and Service Management Teams to resolve product related incidents and problems- Be the escalation point of contact