Customer Service Lead

2 days ago

Burnaby, Canada Bainbridge Liquor Store Full time

**Bainbridge Customer Service Lead**

**About**

With several locations across the lower mainland, the Kooner Hospitality Group has been an innovator and pioneer in the industry for over 10 years. We offer a fun and energetic work atmosphere, competitive wages, staff discounts, staff incentives, product knowledge training, and an opportunity for advancement.
- You’ll find us at the King George hub just steps away from the King George Skytrain Station.

Our liquor store boasts an incredible selection of boutique wines, craft beers and specialty spirits, including products that you won’t find anywhere else. We are looking for energetic, outgoing and positive people to join our team.

**Type**
- Start Date: TBD Hours: Full-time, Part-time
- Salary/Hourly: $19.50/hr Average Gratuities: $1-2/hour

**Who You Are**
- You are an outgoing, energetic and positive person.
- You take pride in providing exceptional customer service.
- You enjoy being part of a team, can work independently and have a strong work ethic.
- You are looking to build upon your leadership skills.
- You thrive working in a fast-paced environment, have a sense of urgency, and can multitask.
- You enjoy beer, wine and spirits and want to learn more about them.
- You want flexible hours and a positive working environment.

**Position Responsibilities**
- Supervise and maintain the operations of the store and its team.
- Ensure exceptional customer service is provided.
- Be a positive and motivational presence, and help lead the customer service team under the directive of the Shift Leader and Store Manager.
- Assist with the everyday tasks including stocking, building displays and assisting customers.
- Perform general cleaning and maintenance including dusting, sweeping floors and putting away orders.
- Representing the team in a professional manner.
- Assist with inventory control, scheduling and administrative tasks.

**What We Offer**
- A great working environment.
- Room to advance within our growing company.
- A team member discount at all of our locations.

**To be eligible, applicants must meet the following qualification requirements**:

- **Minimum of 1 year of experience in a supervisory role.**:

- **Must be able to demonstrate product knowledge.**:

- Be at least 19 years of age.
- A valid Serving it Right Certificate.
- Are able to lift 50lbs.
- Excellent customer service and interpersonal skills.
- Must be flexible and be able to work evenings and weekends.
- Knowledge of beer, wine, and spirits.

Pay: From $19.50 per hour

**Benefits**:

- Store discount

Ability to commute/relocate:

- Burnaby, BC V5A 2S9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- supervisory: 1 year (required)
- liquor: 1 year (required)

Work Location: In person

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